Re: EXTERNAL: Re: Preserve full mail formatting on incoming emails, possible?

2011-11-01 Thread Reiser, John J
RSLIST.ORG] On Behalf Of Jan Lindhardsen > Sent: Monday, October 31, 2011 5:19 AM > To: arslist@ARSLIST.ORG > Subject: Preserve full mail formatting on incoming emails, possible? > > Hi All! > > It seems like this scenarios is very common, at least at some companies: > A user

Re: Preserve full mail formatting on incoming emails, possible?

2011-10-31 Thread patchsk
Remedy email engine while processing the incoming email it will save the original email in .msg format as an attachment on the email messages form. You could use this attachment field to push this to your workinfo entry. In your push field filter from email messages form to workinfo form, specify

Re: Preserve full mail formatting on incoming emails, possible?

2011-10-31 Thread Hennigan, Sandra CTR WHS/ITMD/CACI
: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jan Lindhardsen Sent: Monday, October 31, 2011 6:16 PM To: arslist@ARSLIST.ORG Subject: Re: Preserve full mail formatting on incoming emails, possible? Sandra, do you mean that the whole email is attached to

Re: Preserve full mail formatting on incoming emails, possible?

2011-10-31 Thread Jan Lindhardsen
Monday, October 31, 2011 5:19 AM > To: arslist@ARSLIST.ORG > Subject: Preserve full mail formatting on incoming emails, possible? > > Hi All! > > It seems like this scenarios is very common, at least at some companies: > A user have a problem, and spends a lot of time documenti

Re: EXTERNAL: Preserve full mail formatting on incoming emails, possible?

2011-10-31 Thread Reiser, John J
2011 5:19 AM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Preserve full mail formatting on incoming emails, possible? Hi All! It seems like this scenarios is very common, at least at some companies: A user have a problem, and spends a lot of time documenting this in their error report to the Servic

Re: Preserve full mail formatting on incoming emails, possible?

2011-10-31 Thread Hennigan, Sandra CTR WHS/ITMD/CACI
Service Desk - 703-693-9842 sandra.hennigan@whs.mil -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jan Lindhardsen Sent: Monday, October 31, 2011 5:19 AM To: arslist@ARSLIST.ORG Subject: Preserve full mail formatting on

Preserve full mail formatting on incoming emails, possible?

2011-10-31 Thread Jan Lindhardsen
Hi All! It seems like this scenarios is very common, at least at some companies: A user have a problem, and spends a lot of time documenting this in their error report to the Service Desk. So directly in their Rich Text/HTML based email client like Outlook, they built a nicely formatted descript