I'm wondering something.
Updated to ITSM patch 6.
Now in Overview Console... Unassigned view doesn't bring up anything.
I have 8 unassigned incidents, but when I check the Overview console,
the unassigned doesn't show up.
This happens to all support users.
Anyone else with this issue?
On Mar 5,
H - thanks - I thought it was a defect.
Oh well.
Ty
On 3/5/08, Howard Richter <[EMAIL PROTECTED]> wrote:
> **
> I opened up that bug on patch 7.0.0 patch 2. Also check and see if you are
> missing some assigments as well.
>
> I guess they still have not fixed it.
>
> hbr
>
>
> On Wed, Mar 5
I opened up that bug on patch 7.0.0 patch 2. Also check and see if you are
missing some assigments as well.
I guess they still have not fixed it.
hbr
On Wed, Mar 5, 2008 at 2:23 PM, T. Dee <[EMAIL PROTECTED]> wrote:
> Has anyone experienced issues with the Overview Console?
>
> When I go into t
Has anyone experienced issues with the Overview Console?
When I go into the Overview Console I see Tasks that are NOT Assigned
to me, as well I don't belong to any of the Groups of the Tasks that
are showing.
Odd behaviour.
queries ALL the Forms.
> Remedy is sending me a list of the Forms that the Plugin queries which
> I will send you.
>
> If you don't SORT on the field you add it seems to work without adding
> the field(s) to all the forms.
>
> Ty
>
>
> Forwarded Conversation
Management
> > > 860-766-4761
> > >
> > >
> > >
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG ] On Behalf Of Rick Cook
> > > Sent: Wednesday, January 16, 2008 3:19 PM
> >
nical Services & Applications Management
> > 860-766-4761
> >
> >
> > --
> > *From:* Action Request System discussion list(ARSList) [mailto:
> > [EMAIL PROTECTED] *On Behalf Of *Rick Cook
> > *Sent:* Wednesday, January 16, 200
s & Applications Management
> 860-766-4761
>
>
> --
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *Rick Cook
> *Sent:* Wednesday, January 16, 2008 3:19 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Question: Over
y 16, 2008 3:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question: Overview Console - ITSM 7 - Missing Incidents
**
I've seen that if they don't get processed from the Interface_Create
form, but that's all.
Rick
On 1/16/08, T. Dee <[EMAIL PROTECTED]> wrote:
H
I've seen that if they don't get processed from the Interface_Create form,
but that's all.
Rick
On 1/16/08, T. Dee <[EMAIL PROTECTED]> wrote:
>
> Has anyone encountered the Overview Console not showing their Incidents?
>
> I see all the Changes and Tasks, but not Incidents.
>
> In Application Pre
Has anyone encountered the Overview Console not showing their Incidents?
I see all the Changes and Tasks, but not Incidents.
In Application Preferences I have "Overview Console" show Incidents
and Tasks set to YES.
Thanks!!!
__
PROTECTED] On Behalf Of Pierson, Shawn
Sent: Monday, January 07, 2008 11:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question: Overview Console - ITSM 7
We've looked into it, but since it uses a plugin rather than actual
Remedy workflow, we decided against trying anything with it. I'
st(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Monday, January 07, 2008 10:24 AM
To: arslist@ARSLIST.ORG
Subject: Question: Overview Console - ITSM 7
Has anyone modified the Overview Console and added new fields to the
table?
If so any guidance you can provide to what is involved would
Has anyone modified the Overview Console and added new fields to the table?
If so any guidance you can provide to what is involved would be
greatly appreciated!
Thanks!
___
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