quest System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of ARSList
Sent: Thursday, December 07, 2006 6:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question about Groups (U)
Have your email admin setup the necessary rules on her email account.
That would solve everyone
mails while
testing.
Jason
--
*From:* Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] *On Behalf Of *Rick Cook
*Sent:* Thursday, December 07, 2006 11:39 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Question about Groups
**
Hmmm...several
:[EMAIL PROTECTED] On Behalf Of Heynewgirl
Sent: Friday, 08 December, 2006 03:48
To: arslist@ARSLIST.ORG
Subject: Re: Question about Groups
You just described my situation exactly. They have infact put a ban on
their use of Remedy until this is fixed. I am about to use the sharp
implement on myself
slist@ARSLIST.ORG
Subject: Re: Question about Groups (U)
yes they want to receive their own email just not all the others. In
our environment everyone in IT got everysingle email. We are small and
thats what the rule was and will continue to be. She wants the ability
to transfer tickets to group
yes they want to receive their own email just not all the others. In
our environment everyone in IT got everysingle email. We are small and
thats what the rule was and will continue to be. She wants the ability
to transfer tickets to groups she isnt a part of. So now that I am
thinking ...she wa
manager is in.
Good luck.
Nick
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heynewgirl
Sent: Thursday, December 07, 2006 11:27 AM
To: arslist@ARSLIST.ORG
Subject: Question about Groups
I have a problem that many of you m
been specifically configured to receive emails while
testing.
Jason
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Thursday, December 07, 2006 11:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question about Groups
ently, there is nothing that cannot happen today. Mark Twain
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Heynewgirl
Sent: Thursday, December 07, 2006 2:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question about Groups
You
You just described my situation exactly. They have infact put a ban on
their use of Remedy until this is fixed. I am about to use the sharp
implement on myself. Your last line sums this situation up my problem
correctly.
On Dec 7, 11:39 am, Rick Cook <[EMAIL PROTECTED]> wrote:
> Hmmm...several
Hmmm...several suggestions come to mind, most of which involve the creative
use of a pen or other sharp office utensils. But seriously...
The easy way would be to disable the filters that send out the
notifications, and make copies of them with this group exempted from the Run
If qualification.
I have a problem that many of you might find easy. But I am stumped.
In my environment we do not have queue managers. All the tickets go
thru the help desk. In late August I loaded 6.3 onto a new server.
When we were running our previous version ( 5.5), rules were turned off
so that basically an
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