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From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M
Sent: Friday, February 01, 2008 2:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Parent/Child Closure Automation (UNCLASSIFIED)
No problem Charlie - each record has a co
nt: Friday, February 01, 2008 1:33 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Parent/Child Closure Automation (UNCLASSIFIED)
Classification: UNCLASSIFIED
Caveats: NONE
This may be a rookie-esque stupid question, but what are GUID's??
Charlie Bennett
Remedy Administrator
Missile Defe
m: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Decou, Candace M
Sent: Friday, February 01, 2008 2:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Parent/Child Closure Automation (UNCLASSIFIED)
No problem Charlie - let me know how it goes for ya - I've
t, Charlie CTR MDA/DOCC
Sent: Friday, February 01, 2008 1:24 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Parent/Child Closure Automation (UNCLASSIFIED)
Classification: UNCLASSIFIED
Caveats: NONE
Thanks Candace,
Yeah - I suppose it helps to provide background on my app, doesn't it.
:P
ry 01, 2008 2:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Incident Parent/Child Closure Automation (UNCLASSIFIED)
Charlie -
Without knowing which version you are on, here is a stab for you to help
point you in the right direction.
You want to build a filter which checks the value of the Status on t
Charlie -
Without knowing which version you are on, here is a stab for you to help
point you in the right direction.
You want to build a filter which checks the value of the Status on the
parent ticket on Modify - if it is less than "Closed" and becomes
"Closed" (or "Resolved" or whatever value you
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