not
Remedy. It is also known as BMC(r) IT Service Support for the Midsized
Business, not to be confused with BMC Remedy IT Service Management.
-
Kelly Deaver
Director, ITSM Practice
Xinify
[EMAIL PROTECTED]
Original Message ----
Subject: Re: Remedy Helpdesk
**
The Helpdesk that is on version 9 is from the Magic codeline, not Remedy. It is also known as
BMC® IT Service Support for the Midsized Business, not to be
confused with BMC Remedy IT Service Management.-Kelly DeaverDirector, ITSM PracticeXinify[EMAIL PROTECTED]
Ori
January 24, 2007 7:11 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Helpdesk and ARS 7
Is anyone running ARS 7 with Helpdesk 5.6 on Windows Server 2003? If
so, does it work all right?
I don't understand the Helpdesk product offering on BMC's site at this
time. There is something calle
wasting any time on that folder.
Bruce
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brad Terhune
Sent: Wednesday, January 24, 2007 7:11 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Helpdesk and ARS 7
Is anyone running ARS 7 with
The new naming convention is Service Desk that includes Incident and Problem
Management. This is the direct replacement to Helpdesk.
-Original Message-
From: [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 24 Jan 2007 9:11 AM
Subject: Remedy Helpdesk and ARS 7
Is anyone
Is anyone running ARS 7 with Helpdesk 5.6 on Windows Server 2003? If
so, does it work all right?
I don't understand the Helpdesk product offering on BMC's site at this
time. There is something called Helpdesk v. 9? But it is not
available for download. There is also something called BMC Remed
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