Re: Remedy Notification issue

2014-01-13 Thread Young, Ronald P.
Leonard J Sent: Monday, January 13, 2014 2:20 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Notification issue You might try creating a notify filter on your server to send to yourself on modify of the form. Include line such as "form has been modified by $USER$. Select the fields to inclu

Re: Remedy Notification issue

2014-01-13 Thread Leonard J
rn a value of AR_ESCALATOR. Good luck -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Young, Ronald P. Sent: Monday, January 13, 2014 9:33 To: arslist@ARSLIST.ORG Subject: Re: Remedy Notification issue I looked at t

Re: Remedy Notification issue

2014-01-13 Thread Young, Ronald P.
on Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joel Sender Sent: Sunday, January 12, 2014 3:20 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy Notification issue Ron, Try these steps: 1. The next time a User's record become "none", check th

Re: Remedy Notification issue

2014-01-12 Thread Joel Sender
Ron Young Sent: Friday, January 10, 2014 11:11 PM To: arslist@ARSLIST.ORG Subject: Remedy Notification issue (7,6 user, 8.1 Dev) Wierd issue! On Over the holidays one of our departments stopped receiving notification from when a work ticket was assigned to their group. I checked all the users

Remedy Notification issue

2014-01-10 Thread Ron Young
(7,6 user, 8.1 Dev) Wierd issue! On Over the holidays one of our departments stopped receiving notification from when a work ticket was assigned to their group. I checked all the users in that group and their notification was somehow changed to none...not alart nor email. Theya are usually set