___
>> Rick Westbrock
>> Remedy Administrator | IT Department
>> 24 Hour Fitness USA, Inc.
>>
>>
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] On Behalf Of pritch
>> Sent: Tuesday, A
>>> Remedy Administrator | IT Department
>>> 24 Hour Fitness USA, Inc.
>>>
>>>
>>>
>>> -Original Message-
>>> From: Action Request System discussion list(ARSList) [mailto:
>>> arslist@ARSLIST.ORG] On Behalf Of pr
n Behalf Of Kathy Morris
Sent: Wednesday, April 23, 2014 1:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Team Hierarchy
Your situation sounds like a typical Development scenario to me... We
welcome and have no issue with the role of a teachable person as the
liaison between the users
sday, April 23, 2014 4:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Team Hierarchy
**
If you put a developer in the meeting they'll be expected to come up with a
solution for drawing 3 perpendicular red lines with transparent ink.
On Wed, Apr 23, 2014 at 10:06 AM, Rick
rslist@ARSLIST.ORG] On Behalf Of pritch
> Sent: Tuesday, April 22, 2014 3:37 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Remedy Support Team Hierarchy
>
> Maybe it's just a training issue - I don't think developers should be
> making a habit of dealing with end users.
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Tuesday, April 22, 2014 3:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Team Hierarchy
Maybe it's just a training issue - I don't think developers should be making a
habit of dealing with end users. It takes time for the cli
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch
Sent: Tuesday, April 22, 2014 6:37 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy Support Team Hierarchy
Maybe it's just a training issue - I don't think developers should be making
a habit of dealing with end users. It takes time for
of learning how to support the users, then that may be an
issue that needs to be discussed with management.
just my two cents.
- Original Message -
From: "Lisa A DLA CTR INFORMATION OPERATIONS Kemes"
To: arslist@ARSLIST.ORG
Sent: Tuesday, April 22, 2014 2:13:43 PM
Subject: Re: Remed
the system functioning at its best.
Regards,
Ben Cantatore
Bed Bath & Beyond
650 Liberty Avenue
Union NJ 07083-8130
Office: (908) 613-5769
Cell: (914) 263-6802
From: Kathy Morris
To: arslist@ARSLIST.ORG,
Date: 04/22/2014 02:20 PM
Subject: Remedy Support Team Hie
rs who own
ITSM processes more frequently than I do my manager.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kathy Morris
Sent: Monday, April 21, 2014 3:53 PM
To: arslist@ARSLIST.ORG
14 4:53 PM
To: arslist@ARSLIST.ORG
Subject: Remedy Support Team Hierarchy
**
Hi,
Our Remedy team is having its challenges. Our Management has placed a
person who has no technical clue about Remedy, or any aspect of software
development to manage the critical Remedy Projects. Management seems
These things change based on the the volume of customer base and how
critical the app is for the organization.
I have noticed the following roles in several clients I worked with.
Director,Manager -- Usually does not have any idea of Remedy from technical
standpoint.
Hi,
Our Remedy team is having its challenges. Our Management has placed a
person who has no technical clue about Remedy, or any aspect of software
development to manage the critical Remedy Projects. Management seems to
think that you do not need Remedy experience to manage these type of
proje
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