. It would also be
nice to include the resolution in outbound emails from the service request.
I guess I have some digging to do.
Date: Wed, 25 Feb 2009 09:25:20 -0500
From: hbr4...@gmail.com
Subject: Re: Repost of a question. What do I need to do to push data from anew
field on the
Rohini,
Thanks you filled in the missing link.
The filter HPD:HII:CreateIncident_100, was missing from my list.
Below are the pieces needed to be touched.
1. Add fields to “RQC:ServiceRequestWizard”
a. Modified Active link “RQC:RQW:Submit_110_SubmitRequest” to push
data from new fi
The workaround is not to use CAI, and to create additional filter,
that would set the fields from the SRM:AppInstanceBridge to
HPD:IncidentInterface_Create. And finally to see the data in your
fields in HPD:Help Desk, you shoud add the mapping in the filter
HPD:HII:CreateIncident_100`! so your fie
You have to create enteries for these field in Question template form, and may
be in SyS form field selection. Have to create fields in Service Request form.
Regards,
Rohini Prasher
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org
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