-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of T. Dee
Sent: 12 November 2007 23:29
To: arslist@ARSLIST.ORG
Subject: Re: Roles in Incident Management 7.x: App doesn't match the doc
& other tidbits
Rick - you indicated b
which
notifications?
Thanks
T.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Wednesday, October 24, 2007 1:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Roles in Incident Management 7.x: App doesn't matc
cussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
> Sent: Wednesday, October 24, 2007 1:57 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Roles in Incident Management 7.x: App doesn't match the doc &
> other
> tidbits
>
> Great post, Rabi. Al
discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Wednesday, October 24, 2007 1:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Roles in Incident Management 7.x: App doesn't match the doc & other
tidbits
Great post, Rabi. All I can say is: Welcome to the part
r of those groups, and
then a manager of each group.
- Original Message ----
From: Ray Palla <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, October 24, 2007 3:09:00 PM
Subject: Re: Roles in Incident Management 7.x: App doesn't match the doc &
other
ssage-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Rabi Tripathi
Sent: Wednesday, October 24, 2007 3:46 PM
To: arslist@ARSLIST.ORG
Subject: Re: Roles in Incident Management 7.x: App doesn't match the doc &
other tidbits
Rick:
I am always dis
L PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Wednesday, October 24, 2007 2:18:10 PM
Subject: Re: Roles in Incident Management 7.x: App doesn't match the doc &
other tidbits
In Functional Role Update for my support account record, in my primary
(default) support group, in the Fu
slist@ARSLIST.ORG
Subject: Re: Roles in Incident Management 7.x: App doesn't match the doc &
other tidbits
**
Its always a nice thing when documentations contradict functionality isn't
it :-) I wonder whether that is the new ITIL standard where documentations
mean net to nothing. App
n Incident Management 7.x: App doesn't match the doc &
other tidbits
In Functional Role Update for my support account record, in my primary
(default) support group, in the Functional Role pull-down, I see:
Change
Infrastructure Change Approver
Infrastruct
Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Rabi Tripathi
> Sent: Wednesday, October 24, 2007 12:46 PM
> To: arslist@ARSLIST.ORG
> Subject: Roles in Incident Management 7.x: App doesn't match
> the doc & ot
Great post, Rabi. All I can say is: Welcome to the party that is ITSM 7.
We feel your pain.
My favorite "As designed" feature is that of showing the users all of the
notifications they can receive, but not giving them the ability to opt out
of any of them, even though the screen leads the user t
Fol
Still at war with IM 7 and this is the most recent battle report--
Following IM functional roles are defined in the "configure" doc:
Support Group Admin
Support Group Lead
Support Group Manager
But, only following 2 are available, when you go to CTM:People->->"Support
Groups" tab->"Update S
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