SLM 7.6.04
Is it possible to Configure the Data Source on SLM:ConfigDataSource for a
custom date field for one Service Target only.
Currently all Service Targets we are using use Reported Date+. We don't want
this to change.
We would like one particular Service Target to use a custom date field
i'm not an expert but i don't think you can achieve this through data
source configuration.
the only way i can figure it out is that you create a custom field on your
form the the workflow to populate the field with the right date based on
the conditions needed, then go to data source and set the
Hi Dave,
I think you can achieve that if currently you are using hardcode goal values -
hours and minutes.
In that case:
- you can set goal time field and set it in the SLM Data Source.
- with using custom filters - you can set the needed goal time in that field in
seconds (you can use Busine
Is it possible to have the SLAs fire off of a date that happened before the
ticket was created on HPD:Helpdesk?
Scenario:
Monitoring tool has a date when a system was down before ticket creation in
Remedy: $Original Create Date$.
I created a new custom field in Help Desk to store this value: $O
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