e they should
> be the same, they are completely different.
>
> ** **
>
> Thanks
>
> Mark
>
> ** **
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *kunal das
> *Sent:* Wednesday, March 13, 2013 1:15 P
: arslist@ARSLIST.ORG
Subject: Re: Service Issue in Changes
**
Mark - Check the Menu attached with the Change Request field Service*+ with
Incident Request CI+ field.. Compare the qualification I believe there is a
Defect with the behavior you reported. This has been carried till 8.0 as far I
know
Mark - Check the Menu attached with the Change Request field Service*+ with
Incident Request CI+ field.. Compare the qualification I believe there is a
Defect with the behavior you reported. This has been carried till 8.0 as
far I know, you need to check with BMC and get the confirmation.
Hope thi
Mark,
Sometimes in change, you need to make sure the Company is set. This drives
the drop downs. Do you multitenancy and company access restrictions enabled
for the users? That would be a good place to start. You may be seeing the
default one because it is most likely set to Global.
Sent from my
Hi All,
I have a number of Service CI's configured and these CI's are "used by" an
number of customers. In the Incident this populates the Service*+ menu
correctly. On the Change I only get BMC_GLOBAL_DEFAULT_SVC in the Service*+
menu. When I look in the Asset Console this default CI has a sta
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