ailto:[EMAIL PROTECTED] On Behalf Of Rick Phillips
> Sent: Friday, August 25, 2006 7:43 PM
> To: arslist@ARSLIST.ORG
> Subject: Status-History values and general operations...
>
> ARS 5.1.2
> HD 5.5
> Ora 9i
>
> I need an escalation to fire when a ticket has been closed fo
der than 7 days, every time
> the escalation is run.
>
> Hope this helps.
>
> Michelle
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Rick Phillips
> Sent: Friday, August 25, 2006 7:43 PM
> To: arslist@
006 7:43 PM
To: arslist@ARSLIST.ORG
Subject: Status-History values and general operations...
ARS 5.1.2
HD 5.5
Ora 9i
I need an escalation to fire when a ticket has been closed for 7 days.
But when I compare $TIMESTAMP$ > Status-History.Closed.TIME +
60*60*24*7 , I find errors in my escalation
ARS 5.1.2
HD 5.5
Ora 9i
I need an escalation to fire when a ticket has been closed for 7 days.
But when I compare $TIMESTAMP$ > Status-History.Closed.TIME +
60*60*24*7 , I find errors in my escalation and arerror.log. Is it
possible to perform operations against Status-History.*.* values?
(appare
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