Re: Tool suggestion

System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of lakhes Sent: Wednesday, April 14, 2010 7:34 PM To: arslist@ARSLIST.ORG Subject: Tool suggestion ** Hi Listners, I needed some Tool recommendations to slove the problem that we are having We use Remedy 6.3 ARS and Customer

Tool suggestion

Hi Listners, I needed some Tool recommendations to slove the problem that we are having We use Remedy 6.3 ARS and Customer support module 5.6. We have asset which we track with issues and we can relate asset to issue. Now our eng usually log on to customer site via SHS and try to solve problem

Re: Tool suggestion

CMDB can do this. The problem you will have is that you would need to upgrade to ARS 7.1 or 7.5 to get a supported version of CMDB. -Original Message- From: lakhes lak...@gmail.com To: arslist@ARSLIST.ORG Sent: Wed, Apr 14, 2010 7:33 pm Subject: Tool suggestion ** Hi Listners, I