FYI - If you want to display an incident in submit mode and pre-populate fields
in 7.6.04 this is what you have to do:
BMC was so kind as to furnish this after Analytics links didn't function
I researched about this issue and 7.6.04 SP2 does not support opening up a
record in the Landing Console by typing in the form name and qualification in
the URL. As a workaround, you could try building the URL as
**
There are workflows which sets these link
RKM:KAM:Build_Article_URL_300
RKM:KAM:Reports-BuildURL_050_set_serverName
RKM:KAM:OnDisplay_020_set_Server
((($z1D_DefaultWebPath$ + /forms/) + $Server$) +
/RKM%3AKnowledgeArticleManager/Display+View/?eid=) + $Request ID$
If You are on server
Yes, we have run into the issues with URL changes for a RKM 7.6.04 article as
well. Below is a dynamic URL you can use as a workaround to lookup the article
which won't change when the article is versioned but it's not the most
efficient construct and it does display a results list at the top
The only direct access URL that still works, without specifying the
SHR:LandingConsole is the one where the entry id (field id 1) is specified,
such as
http://remedy/arsys/servlet/ViewFormServlet?server=remedyappform=CHG%3AInfrastructure%20Changeeid=CRQ0011
it really SUCKS that the
Yes, that is the case. I actually store that entire string in a custom field
in the Incident on submit - a good time to get the entry id - to use later with
Kinetic Calendar or anything else that needs a direct URL to the Incident.
It's much easier than trying to construct it later.
-- sounds like an enhancement request.
If it already existed previously, and now it needs to be reinvented... the
conclusion that im coming too would be something like::
New cheaper engineers in a 3rd world country needs to reinvent the wheel
previously created with American ingenuity.
On Wed,
an enhancement request on a feature that has been working for many years?
you got to be kidding *-)
Now for
New cheaper engineers in a 3rd world country needs to reinvent the wheel
previously created with American ingenuity.
Don't you love this efficiency in world economics?
RKM application is the same way... it used to have links that never
changed.. now it does not.. every update new link..
Someone on the list posted (I seem to remember) bmc's answer was submit an
enhancement request..
On Wed, May 2, 2012 at 2:34 PM, Guillaume Rheault guilla...@dcshq.comwrote:
totally ridiculous... there should be a hall of fame/shame devoted to
ridiculous stuff like this
From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on
behalf of patrick zandi [remedy...@gmail.com]
Sent: Wednesday, May 02, 2012 2:42 PM
To:
Oh yeah; one of the reasons (there were several) that we had to keep our RKM
7.2 server up, with the ARS 7.1 server, when we went live with ITSM 7.6.04.01.
RKM 7.6.04.01 was nowhere near ready for production use. Nine months later,
the 7.2 server is still in production.
Christopher Strauss,
All,
FYI - just found out that the direct url link calls to create, display,
or search a record has changed in 7.6.04 due to the SHR:LandingConsole
workflow
e.g. to display an incident in search mode you used to be able to do:
Thanks for sharing that doc. This would be quite useful trying to integrate
custom applications into the ITSM suite..
Joe
From: Goodall, Andrew C
Sent: Friday, April 20, 2012 1:44 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: URL DIRECT LINKS IN 7.6.04 CHANGE
Joe Martin D’Souza,
Please forward me your resume to discuss the Remedy position. Tks.
Ty Smith M.Ed | Sr. Technical Recruiter
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ProTech Systems Group, Inc. | Talent Technology
3350 Players Club Parkway | Suite 120 | Memphis,
I am fully convinced ARS/MidTier is not built for the web.
Yet they keep trying...
Have fun storming the castle!!!
-John
On Fri, Apr 20, 2012 at 1:01 PM, Joe Martin D'Souza jdso...@shyle.netwrote:
**
Thanks for sharing that doc. This would be quite useful trying to
integrate custom
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