FYI - If you want to display an incident in submit mode and pre-populate fields
in 7.6.04 this is what you have to do:
http:///arsys/forms//SHR%3ALandingConsole/Default+Administrator+View/?mode=search&F304255500=HPD:Help%20Desk&F100076=FormOpenNoAppList&F303647600=CreateTicket&F=&F=
the key
BMC was so kind as to furnish this after Analytics links didn't function
I researched about this issue and 7.6.04 SP2 does not support opening up a
record in the Landing Console by typing in the form name and qualification in
the URL. As a workaround, you could try building the URL as follows:
11:18:57 -0500
From: nathan_a...@mcafee.com
Subject: Re: URL DIRECT LINKS IN 7.6.04 CHANGE FOR ITSM FORMS DUE TO
SHR:LANDINGCONSOLE INTERFERENCE
To: arslist@ARSLIST.ORG
**
Yes, we have run into the issues with URL changes for a RKM 7.6.04 article as
well. Below is a dynamic URL you can use as a
list@ARSLIST.ORG
Subject: Re: URL DIRECT LINKS IN 7.6.04 CHANGE FOR ITSM FORMS DUE TO
SHR:LANDINGCONSOLE INTERFERENCE
**
totally ridiculous... there should be a hall of fame/shame devoted to
ridiculous stuff like this
From: Action Request System discussion list(A
ject: Re: URL DIRECT LINKS IN 7.6.04 CHANGE FOR ITSM FORMS DUE TO
SHR:LANDINGCONSOLE INTERFERENCE
**
totally ridiculous... there should be a hall of fame/shame devoted to
ridiculous stuff like this
From: Action Request System discussion list(ARSList) [ars
: arslist@ARSLIST.ORG
Subject: Re: URL DIRECT LINKS IN 7.6.04 CHANGE FOR ITSM FORMS DUE TO
SHR:LANDINGCONSOLE INTERFERENCE
** RKM application is the same way... it used to have links that never
changed.. now it does not.. every update new link..
Someone on the list posted (I seem to remember
ristopher Strauss, Ph.D.
>> Call Tracking Administration Manager
>> University of North Texas Computing & IT Center
>> http://itsm.unt.edu/
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *
RSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Guillaume
Rheault
Sent: Wednesday, May 02, 2012 12:15 PM
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: URL DIRECT LINKS IN 7.6.04 CHANGE FOR ITSM FORMS DUE TO
SHR:LANDINGCONSOLE INTERFERENCE
**
The only direct
list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Guillaume Rheault
> *Sent:* Wednesday, May 02, 2012 12:15 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: URL DIRECT LINKS IN 7.6.04 CHANGE FOR ITSM FORMS DUE TO
> SHR:LANDINGCONSOLE INTERFERENCE
>
> ** **
>
>
: arslist@ARSLIST.ORG
Subject: Re: URL DIRECT LINKS IN 7.6.04 CHANGE FOR ITSM FORMS DUE TO
SHR:LANDINGCONSOLE INTERFERENCE
**
The only direct access URL that still works, without specifying the
SHR:LandingConsole is the one where the entry id (field id 1) is specified,
such as
http://remedy/arsy
n Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on
behalf of Goodall, Andrew C [ago...@jcp.com]
Sent: Friday, April 20, 2012 1:44 PM
To: arslist@ARSLIST.ORG
Subject: URL DIRECT LINKS IN 7.6.04 CHANGE FOR ITSM FORMS DUE TO
SHR:LANDINGCONSOLE INTERFERENCE
**
All,
FYI – just found o
applications into the ITSM suite..
>
> Joe
>
> *From:* Goodall, Andrew C
> *Sent:* Friday, April 20, 2012 1:44 PM
> *Newsgroups:* public.remedy.arsystem.general
> *To:* arslist@ARSLIST.ORG
> *Subject:* URL DIRECT LINKS IN 7.6.04 CHANGE FOR ITSM FORMS DUE TO
> SH
ST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Friday, April 20, 2012 1:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: URL DIRECT LINKS IN 7.6.04 CHANGE FOR ITSM FORMS DUE TO
SHR:LANDINGCONSOLE INTERFERENCE
**
Thanks for sharing that doc. This would be quite useful trying to integrate
custom applic
FOR ITSM FORMS DUE TO
SHR:LANDINGCONSOLE INTERFERENCE
**
All,
FYI – just found out that the direct url link calls to create, display, or
search a record has changed in 7.6.04 due to the SHR:LandingConsole workflow
e.g. to display an incident in search mode you used to be able to do
All,
FYI - just found out that the direct url link calls to create, display,
or search a record has changed in 7.6.04 due to the SHR:LandingConsole
workflow
e.g. to display an incident in search mode you used to be able to do:
http:///arsys/forms//HPD%3AHelp+Desk/Best+Prac
tice+View/?q
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