The same happened to me. After talking to my support vendor, we concluded that
there is different behavior in FTS depending on how you loaded your articles.
If you load them using UDM (DMT), then FTS picks them up right away. If you
load them using AR Import, like I did, FTS never picks up the
Is the AR server running FTS in a server group?
On Wed, Sep 3, 2014 at 9:41 PM, Mayuresh Wagh mayurbw...@gmail.com wrote:
**
You may want to log a Issue with BMC Remedy Support. I think this issue
requires configuration check. Support should look at the arftsindex logging
for find out what's
Hi Team,
Is there any config. in RKM:KnowledgeArticleManager form so that we can
access the KA's irrespective of the KA status.
Or any config some where else so that i can restrict the KA search in
accordance to the status of KA.
Currently i can search only published KA and the KA is global one
Also is it possible to add KA's in the overview console search list as it
is working for rest all applications.
Early response is highly appreciated.
-Abhi
On Wed, Sep 3, 2014 at 12:31 PM, Abhi$hek abhi.masc...@gmail.com wrote:
Hi Team,
Is there any config. in
You may want to log a Issue with BMC Remedy Support. I think this issue
requires configuration check. Support should look at the arftsindex logging
for find out what's happening.
On Wed, Sep 3, 2014 at 11:03 AM, Abhi$hek abhi.masc...@gmail.com wrote:
**
Its 8.1.01 version.
And not working
Also one query is that KA's are searchable only when published or
else.. please respond asap...?
On Tue, Sep 2, 2014 at 11:26 AM, Abhi$hek abhi.masc...@gmail.com wrote:
FTS is working fine as required for the old articles but not working for
the newly created articles.
And also one thing
It could be problem with the FTS writer server plugin performance.
sent using Galaxy Nexus
On Sep 2, 2014 11:26 AM, Abhi$hek abhi.masc...@gmail.com wrote:
**
FTS is working fine as required for the old articles but not working for
the newly created articles.
And also one thing noticed that
Any clue on how to resolve it?
On Tue, Sep 2, 2014 at 1:11 PM, Mayuresh Wagh mayurbw...@gmail.com wrote:
**
It could be problem with the FTS writer server plugin performance.
sent using Galaxy Nexus
On Sep 2, 2014 11:26 AM, Abhi$hek abhi.masc...@gmail.com wrote:
**
FTS is working
The concern now is that only KA's which are one day old are searchable only
and recent created KA's are still not searchable.
On Tue, Sep 2, 2014 at 1:20 PM, Abhi$hek abhi.masc...@gmail.com wrote:
Any clue on how to resolve it?
On Tue, Sep 2, 2014 at 1:11 PM, Mayuresh Wagh
what is the AR server version patch you have? Any fixes/hot fixes
applied? Was it working fine? If yes, then what are the known changes made
to the configuration or environment?
On Tue, Sep 2, 2014 at 6:20 PM, Abhi$hek abhi.masc...@gmail.com wrote:
**
The concern now is that only KA's which
Its 8.1.01 version.
And not working for long.
And its OOTB only.
On Wed, Sep 3, 2014 at 9:58 AM, Mayuresh Wagh mayurbw...@gmail.com wrote:
**
what is the AR server version patch you have? Any fixes/hot fixes
applied? Was it working fine? If yes, then what are the known changes made
to the
Also how can i view all the KA's of any status...draft,published...etc.
Currently i can view only published KA's with having all the required
permissions and visibility well defined.
On Wed, Sep 3, 2014 at 11:03 AM, Abhi$hek abhi.masc...@gmail.com wrote:
Its 8.1.01 version.
And not working
Hi Team,
We have created the KA in Knowledge mgmt. app. and even after changing the
status to Published.
Not able to search them in the list.
Also other related articles are searched at ease but the newly created were not
retrieved in the list.
Regards,
Abhishek Anand
Did you assign any visibility groups? Make sure your users have a company
restriction if they do not have Unrestricted Access
Sent from my iPhone
On Sep 1, 2014, at 8:10 AM, Abhishek Anand abhi.masc...@gmail.com wrote:
Hi Team,
We have created the KA in Knowledge mgmt. app. and even
Also, .. Can the admin see it in the KM console view?
Sent from my iPhone
On Sep 1, 2014, at 8:10 AM, Abhishek Anand abhi.masc...@gmail.com wrote:
Hi Team,
We have created the KA in Knowledge mgmt. app. and even after changing the
status to Published.
Not able to search them in the
yes
On Mon, Sep 1, 2014 at 6:02 PM, Tauf Chowdhury taufc...@gmail.com wrote:
Also, .. Can the admin see it in the KM console view?
Sent from my iPhone
On Sep 1, 2014, at 8:10 AM, Abhishek Anand abhi.masc...@gmail.com
wrote:
Hi Team,
We have created the KA in Knowledge mgmt.
Then it's probably the visibility groups within the article or your FTS indexer
is stopped or errored out before indexing the article for searching
Sent from my iPhone
On Sep 1, 2014, at 9:14 AM, Abhi$hek abhi.masc...@gmail.com wrote:
**
yes
On Mon, Sep 1, 2014 at 6:02 PM, Tauf
Visibility group is set fine and also FTS indexer is working fine.
But still the problem exists.
On Mon, Sep 1, 2014 at 6:53 PM, Tauf Chowdhury taufc...@gmail.com wrote:
**
Then it's probably the visibility groups within the article or your FTS
indexer is stopped or errored out before
check the FTS logging to find out whether the index is created for this
record or not. Also is it a server group? Is it the case Article is
searchable from 1 server not from other(s)?
On Mon, Sep 1, 2014 at 5:40 PM, Abhishek Anand abhi.masc...@gmail.com
wrote:
Hi Team,
We have created the
FTS is working fine as required for the old articles but not working for
the newly created articles.
And also one thing noticed that the articles which are created yesterday
are now searchable.
But still the Articles which are created today are not searchable as of now.
On Tue, Sep 2, 2014 at
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