8 3:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: Using Incident ServiceTgt Milestone Notification Action Templates
Playing with SLM 7.x is like poking a stick in a bag of flour left open
for a week in a Texas farmyard. Nothing comes out but weevils and fire
ants.
The issue with the OOTB templates
ing Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf
Thanks for the additional info Matt, that's good to know!
-Original Message-
From: Matthew Perrault <[EMAIL PROTECTED]>
Sent: Tuesday, July 08, 2008 2:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Using Incident ServiceTgt Milestone Notification Action Templates
I've been
s is an open bug: SW00299164
>
> > 7. SLM notifications do not consider the Business Hours of the support
> > group. This is a known defect: SW00268723
>
> > 8. SLM notifications do not consistently consider on-call paging times
> > of support staff. This is stil
the first one in the list.
Hope that helps.
Lisa
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Bulls-n-Bears
Sent: Tuesday, July 08, 2008 12:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Using Incident ServiceTgt Milestone No
gt; could save you some troubleshooting time.
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:[EMAIL
> PROTECTED] On Behalf Of Bulls-n-Bears
> Sent: Tuesday, July 08, 2008 11:22 AM
> To: [EMAIL PROTECTED]
> Subject: Re: Using In
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Bulls-n-Bears
Sent: Tuesday, July 08, 2008 11:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Using Incident ServiceTgt Milestone Notification Action Templates
Lisa, That was a very de
explaining when this should be set so we know if it's
> working or not.
>
> -----Original Message-
> From: Action Request System discussion list(ARSList)
>
> [mailto:[EMAIL PROTECTED] On Behalf Of Bulls-n-Bears
> Sent: Tuesday, July 08, 2008 3:11 AM
> To: [EMAIL P
ect: Using Incident ServiceTgt Milestone Notification Action
Templates
Greetings,
we're running ITSM 7.0 Patch 002. And are trying to use Action
templates on Milestones. I've NotifyIncidentOwner ,
NotifyIncidentOwnerGroup besides other templates., If I'm not wrong
these are O
Greetings,
we're running ITSM 7.0 Patch 002. And are trying to use Action
templates on Milestones. I've NotifyIncidentOwner ,
NotifyIncidentOwnerGroup besides other templates., If I'm not wrong
these are OOTB templates. But using them do not generate notifications
on my system when milestone is m
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