g.
Terry
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: February-19-14 6:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Why does the ARS Service take so long to start?
**
We do not notice a difference between producti
[cid:image001.png@01CF2E07.0DC0ED70]
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Suresh Loganathan
Sent: Wednesday, February 19, 2014 11:10 PM
To: arslist@ARSLIST.ORG
Subject: Re: Why does the ARS Service take so long to start?
**
Team
on production servers.
Joe
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, February 19, 2014 4:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Why does the ARS Service take so long to start?
**
Joe,
I'm no
gt;>
>> And as Rick pointed out, this need not be enabled on production servers.
>>
>>
>>
>> Joe
>>
>>
>> --
>>
>> *From:* Action Request System discussion list(ARSList) [mailto:
>> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
>&
Watch the sql logs on startup and you will find ypur answer. Look at the
queruwles, data beingbreturned and ask yourself if it makes sense. You can
get it to start faster by deletung all the objects on the server. Last
time I looked, the long startup time has less to do with the cache
operation
e enabled on production servers.
>
>
>
> Joe
>
>
> --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *LJ LongWing
> *Sent:* Wednesday, February 19, 2014 4:22 PM
>
> *To:* arslist@ARSLIST.ORG
> *Sub
@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, February 19, 2014 4:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: Why does the ARS Service take so long to start?
**
Joe,
I'm not entirely sure that your statement regarding Object Relationships
during startup is correct. I can guarantee you
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis
Sent: 19 February 2014 19:58
To: arslist@ARSLIST.ORG
Subject: Re: Why does the ARS Service take so long to start?
**
In our server group configuration start up of each server takes about 8-9
minutes, but that's due to partly BMC deliv
, 2014 4:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Why does the ARS Service take so long to start?
**
Which is why object relationships should only be enabled on non-production
servers.
Rick
On Feb 19, 2014 1:13 PM, "Joe D'Souza" wrote:
**
This one is true - it is be
> Remedy Developer | Energy Transfer
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *LJ
> LongWing
> *Sent:* Wednesday, February 19, 2014 8:15 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Why does the AR
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Tauf Chowdhury
> *Sent:* Wednesday, February 19, 2014 11:15 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Why does the ARS Service take so long to
@ARSLIST.ORG] On Behalf Of Simon Ellis
Sent: 19 February 2014 19:58
To: arslist@ARSLIST.ORG
Subject: Re: Why does the ARS Service take so long to start?
**
In our server group configuration start up of each server takes about 8-9
minutes, but that's due to partly BMC delivering our sol
tion Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, February 19, 2014 8:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Why does the ARS Service take so long to start?
**
Shawn,
In later versions of Remedy, you have the options to u
The fastest I have seen are
30 sec restart time for a non-ITSM ARS instance including server group.
3.5 min restart for a full ITSM instance including server group.
Everytime I see longer restart times it is due to
bad network card config,non-full duplex connection,ars and db are not on
same subn
System
claire.sanf...@memorialhermann.org
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Wednesday, February 19, 2014 1:08 PM
To: arslist@ARSLIST.ORG
Subject: Re: Why does the ARS Service take so long to start?
**
Talking with a
RSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Thursday, 20 February 2014 7:29 a.m.
To: arslist@ARSLIST.ORG
Subject: Re: Why does the ARS Service take so long to start?
**
Based on the feedback here and off the list, would you all consider a start
time between 2 - 3 minutes to be acceptable? I
eloper | Energy Transfer
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Suresh Loganathan
> *Sent:* Wednesday, February 19, 2014 11:40 AM
>
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Why does the ARS Servic
t: Re: Why does the ARS Service take so long to start?
**
Team,
Recently faced the same. followed felow points then i got BMC support.
1. Taken arstartup log to check the time consuming.
2. sent the ar.conf file. BMC recommended to change some configuration setting.
3. Apart from remedy end, n
eloper | Energy Transfer
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *LJ
> LongWing
> *Sent:* Wednesday, February 19, 2014 8:15 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Why does the ARS Service take so long
users, and time the startup times of both.
>
>
>
> Thanks,
>
>
>
> *Shawn Pierson *
>
> Remedy Developer | Energy Transfer
>
>
>
> *From:* Action Request System discussion list(ARSList) [
> mailto:arslist@ARSLIST.ORG ] *On Behalf Of *LJ
> LongWin
t; Thanks,
>
> Shawn Pierson
> Remedy Developer | Energy Transfer
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
> Sent: Wednesday, February 19, 2014 8:15 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Why do
I recently had a client experiencing ~15-20 minute startup times for each
server. Turned out to be an issue with McAfee. The On Access scan was
trying (unsuccessfully) to scan each plugin dll as it was loaded. Causing
the system to hang until McAfee timed out. Stopping McAfee while starting
ARS
nergy Transfer
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, February 19, 2014 8:15 AM
To: arslist@ARSLIST.ORG
Subject: Re: Why does the ARS Service take so long to start?
**
Shawn,
In later versions of Remedy, you
I agree with the object count. Out older 7.6.04 servers with custom apps
and HD takes 30 seconds to start. Our 8.1. ITSM servers take 2.5 minutes to
start. Roughly guessing, there are probably about 4x the number of objects
in our ITSM systems. Also our User count in ITSM vs. old system is about
1
Shawn,
In later versions of Remedy, you have the options to utilize multiple
threads during the startup. As Rick points out, the main thing that Remedy
is doing is pulling metadata out of the DB and storing it in RAM. So,
there is a direct correlation between how many forms/fields/etc that you
ha
Users and groups are cached at startup. I am sure there are other factors,
but I know that's one variable.
Rick
On Feb 19, 2014 4:58 AM, "Pierson, Shawn"
wrote:
> **
>
> Since I have nothing better to do (just kidding, I'm swamped) I wanted to
> see if anyone on the list had a good explanation
Since I have nothing better to do (just kidding, I'm swamped) I wanted to see
if anyone on the list had a good explanation for something that has been an
issue across multiple versions of Remedy for years. Specifically, on Windows,
why does it take so long for Remedy to start up, and is there a
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