Re: disabling the ability to propose people records

2010-06-12 Thread Kelly Deaver
you would have to do a customization. -Original Message-From: Vianna Vianna vianna...@hotmail.comTo: arslist@ARSLIST.ORGSent: Fri, Jun 11, 2010 1:41 pmSubject: disabling the ability to propose people records ** We are currently running 7.5 We have an integration to the H.R. system w

disabling the ability to propose people records

2010-06-11 Thread Vianna Vianna
We are currently running 7.5 We have an integration to the H.R. system which feeds the people records. Users that are submitting incidents are often mistyping customer names and therefore not finding a match in the people record, so they proceed to create a ticket by proposing a new

Re: disabling the ability to propose people records

2010-06-11 Thread vianna...@hotmail.com
: disabling the ability to propose people records ** We are currently running 7.5 We have an integration to the H.R. system which feeds the people records. Users that are submitting incidents are often mistyping customer names and therefore not finding a match in the people record, so