From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Tuesday, April 21, 2009 5:16 PM
To: arslist@ARSLIST.ORG
Subject: ITSM 7 - Orphaned Tasks
**
Hi all,
I am running ITSM 7 patch 8.
The parallel post about
Analyst, Service Management
Office: 631.858.7765
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A.
Sent: Wednesday, April 22, 2009 8:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 - Orphaned Tasks
...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Wednesday, April 22, 2009 8:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 - Orphaned Tasks
**
I think the problem with that is that the task has the Parent Request ID
populated.
The one thing that I found was that a set fields action can pull
-766-4761
--
*From:* Action Request System discussion list(ARSList) [mailto:
arsl...@arslist.org] *On Behalf Of *Chowdhury, Tauf
*Sent:* Tuesday, April 21, 2009 5:16 PM
*To:* arslist@ARSLIST.ORG
*Subject:* ITSM 7 - Orphaned Tasks
**
Hi all,
I am running
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Charles Baldi
Sent: Wednesday, April 22, 2009 9:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7 - Orphaned Tasks
**
A couple of approaches:
1. Create a join form that shows
c.infrastructure_change_id is NULL
AND t.Status 6000
and rootrequestformname = 'CHG:Infrastructure Change');
From: Pierson, Shawn
Sent: Wednesday, April 22, 2009 8:33 AM
To: arslist@ARSLIST.ORG
Subject: RE: ITSM 7 - Orphaned Tasks
BMC has known about this issue for a few years now (when I first
Hi all,
I am running ITSM 7 patch 8.
The parallel post about Task Management automation triggered me posting
this issue and if anyone has some ideas, that would be awesome.
Basically, the issue is this:
User is in the process of creating Incident/Change request. They add
tasks either
- Orphaned Tasks
**
Hi all,
I am running ITSM 7 patch 8.
The parallel post about Task Management automation triggered me posting this
issue and if anyone has some ideas, that would be awesome.
Basically, the issue is this:
User is in the process of creating Incident/Change request
Has anybody found a search that works when looking for orphaned tasks (the task
was created, but the ticket wasn't saved) in arsys7.x?
Thank You,
Chris Doble
Mobile: 949-533-5346
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To: arslist@ARSLIST.ORG
Subject: orphaned tasks
**
Has anybody found a search that works when looking for orphaned
tasks (the task was created, but the ticket wasn't saved) in arsys7.x?
Thank You,
Chris Doble
Mobile: 949-533-5346
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