Re: ITSM 7 - Orphaned Tasks

2009-04-22 Thread Lammey, Peter A.
From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Tuesday, April 21, 2009 5:16 PM To: arslist@ARSLIST.ORG Subject: ITSM 7 - Orphaned Tasks ** Hi all, I am running ITSM 7 patch 8. The parallel post about

Re: ITSM 7 - Orphaned Tasks

2009-04-22 Thread Chowdhury, Tauf
Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Lammey, Peter A. Sent: Wednesday, April 22, 2009 8:06 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 - Orphaned Tasks

Re: ITSM 7 - Orphaned Tasks

2009-04-22 Thread Pierson, Shawn
...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Wednesday, April 22, 2009 8:28 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 - Orphaned Tasks ** I think the problem with that is that the task has the Parent Request ID populated. The one thing that I found was that a set fields action can pull

Re: ITSM 7 - Orphaned Tasks

2009-04-22 Thread Charles Baldi
-766-4761 -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Chowdhury, Tauf *Sent:* Tuesday, April 21, 2009 5:16 PM *To:* arslist@ARSLIST.ORG *Subject:* ITSM 7 - Orphaned Tasks ** Hi all, I am running

Re: ITSM 7 - Orphaned Tasks

2009-04-22 Thread Lammey, Peter A.
From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Charles Baldi Sent: Wednesday, April 22, 2009 9:34 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7 - Orphaned Tasks ** A couple of approaches: 1. Create a join form that shows

Re: ITSM 7 - Orphaned Tasks

2009-04-22 Thread Pierson, Shawn
c.infrastructure_change_id is NULL AND t.Status 6000 and rootrequestformname = 'CHG:Infrastructure Change'); From: Pierson, Shawn Sent: Wednesday, April 22, 2009 8:33 AM To: arslist@ARSLIST.ORG Subject: RE: ITSM 7 - Orphaned Tasks BMC has known about this issue for a few years now (when I first

ITSM 7 - Orphaned Tasks

2009-04-21 Thread Chowdhury, Tauf
Hi all, I am running ITSM 7 patch 8. The parallel post about Task Management automation triggered me posting this issue and if anyone has some ideas, that would be awesome. Basically, the issue is this: User is in the process of creating Incident/Change request. They add tasks either

Re: ITSM 7 - Orphaned Tasks

2009-04-21 Thread Nicky Madjarov
- Orphaned Tasks ** Hi all, I am running ITSM 7 patch 8. The parallel post about Task Management automation triggered me posting this issue and if anyone has some ideas, that would be awesome. Basically, the issue is this: User is in the process of creating Incident/Change request

orphaned tasks

2007-08-21 Thread Chris Doble
Has anybody found a search that works when looking for orphaned tasks (the task was created, but the ticket wasn't saved) in arsys7.x? Thank You, Chris Doble Mobile: 949-533-5346 ___ UNSUBSCRIBE or access ARSlist

Re: orphaned tasks

2007-08-21 Thread Pierson, Shawn
To: arslist@ARSLIST.ORG Subject: orphaned tasks ** Has anybody found a search that works when looking for orphaned tasks (the task was created, but the ticket wasn't saved) in arsys7.x? Thank You, Chris Doble Mobile: 949-533-5346