subject:"xMatters \/ AlarmPoint"

Re: xMatters / AlarmPoint

2011-12-13 Thread Ray Palla

To: arslist@ARSLIST.ORG Subject: Re: xMatters / AlarmPoint ** Ray, I think the answer depends on what your looking for. I have found that xMatters (not owned by BMC although they resell the product) can do a lot. Sales folks will even have you think you can't live without it. In my op

Re: xMatters / AlarmPoint

2011-12-12 Thread Shellman, David

r our text messaging from the AR System and other apps. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ray Palla Sent: Monday, December 12, 2011 12:47 PM To: arslist@ARSLIST.ORG Subject: xMatters / AlarmPoint

Re: xMatters / AlarmPoint

2011-12-12 Thread McClure, Don

We purchased/installed xMatters/Alarmpoint 4.1 and ITSM Helpdesk Integration 2.2, with mixed results. Current status: Alarmpoint *notification node* [their term] is functioning as their marketing data claims, providing manually-triggered two-way traffic (notification by server, response by

xMatters / AlarmPoint

2011-12-12 Thread Ray Palla

Is anyone using BMCs xMatters or the old AlarmPoint in conjunction with Remedy? Can you offer-up any perceptions, pros/cons, cautions? How would you rate the product for value-added? Thanks; R Ray Palla Sr. IT/Remedy Consultant