Hi,
I have had an issue for a long time, and really just can't solve it.
My boss and others seem to have a problem when they call into our
asterisk phone system. It often takes 3-4 tries of entering an
extension before the system gets it right.
Below is my context that the call comes into,
I see this every once in a while. I will have channels that just don't
seem to hang up.
When I do show channel...
Elapsed Time: 24h38m15s
Any suggestions?
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To
Here is my resolution to the problem, I use AgentLogin vs
AgentCallBackLogin.
This is a long post, but I think it is very useful... :)
Call comes in via DID, queueable is a macro I wrote. ty_voice and
voice are
two sound files. The first one is used to play a Thank you for calling
XXX.
The
I know that you can announce the current
hold time to the caller, and that this hold time
is based on the box car filter...
Are there any current plans to include
a management type of feature to export
actual average, min, and max hold time.
Is there already something implemented
that I am unaware
-
From: John Congdon [mailto:[EMAIL PROTECTED]
Sent: Tuesday, March 09, 2004 4:24 PM
To: Asterisk Mailling List
Subject: [Asterisk-Users] Outbound Transfer and the # key
Has there been any resolution to this?
Does anyone have a good way to allow
someone to choose whether they want to
be able
On Mar 10, 2004, at 9:19 AM, Stephen Davies wrote:
On Wed, 10 Mar 2004, Fran Boon wrote:
Patch failed - this is what this output is showing.
As Matt said the patch needs modifying to patch cleanly against the
current version of the code...
You didn't read his mail properly.
Steve
Thanks
Has there been any resolution to this?
Does anyone have a good way to allow
someone to choose whether they want to
be able to transfer a call vs send the # to
the other end.
Is there a simple way to change the Transfer
key for # to *?
John
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Correct me if I am wrong, but if you use Agent Groups,
does this negate the strategies?
I assume these strategies are handled in app_queue,
and the groups are handled in the chan_agent.
Which of the strategies have been programmed? Last
I read, not all of them were in place.
Also, have the
Subject pretty much hits it.
Can someone explain the difference?
Is global var / db similar? They effect all channels.
db lasts through restarts and vars are gone?
And Var is per channel?
John
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and agents, like dial an extension etc
-Original Message-
From: John Congdon [EMAIL PROTECTED]
To: [EMAIL PROTECTED] [EMAIL PROTECTED]
Date: September 3, 2003 5:43 AM
Subject: [Asterisk-Users] Asterisk Stops Responding
This is getting to be a big problem. I am hoping it is something
I have setup
Here is an example I stole off the list awhile back
exten = *5,1,DBget($Night=GlobalSettings/Night) ; if not night then
set it
exten = *5,2,DBdel(GlobalSettings/Night)
exten = *5,3,Playback(night_off)
exten = *5,4,Hangup
exten = *5,102,DBput(GlobalSettings/Night=true)
exten =
not to be picky, but what does that have to do with cdr_mysql?
John
On Thursday, August 28, 2003, at 02:48 PM, Martin Pycko wrote:
Try to cvs update or edit /etc/asterisk/modems.conf and comment out
driver=aopen line.
regards
Martin
On Thu, 28 Aug 2003, John Congdon wrote:
I had the same
Does anyone know what this means?
WARNING[229391]: File chan_zap.c, Line 5731 (pri_dchannel): Ring
requested on channel 3 already in use on span 2. Hanging up owner.
John
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, at 03:23 PM, TC wrote:
Did you try after cvs update today, native zaptel data bridging was
added
over the weekend
-Original Message-
From: John Congdon [EMAIL PROTECTED]
To: [EMAIL PROTECTED] [EMAIL PROTECTED]
Date: August 25, 2003 12:18 PM
Subject: [Asterisk-Users] Data calls through
/chan_zap.c/1.90/Sat Aug 23 17:49:54 2003//
On Monday, August 25, 2003, at 03:47 PM, Martin Pycko wrote:
What version of chan_zap.c do you have ?
grep chan_zap /usr/src/asterisk/channels/CVS/Entries
regards
Martin
On Mon, 25 Aug 2003, John Congdon wrote:
Does anyone know what this means
Any suggestions would be great.
No config files changed. I have been trying the latest cvs every
few days for a few weeks now. I currently am using 06/06/2003.
[EMAIL PROTECTED] asterisk]# asterisk -c
Asterisk CVS-08/07/03-15:43:33, Copyright (C) 1999-2001 Linux Support
Services, Inc.
Written
I solved this problem. It turns out I had channel 21 listed twice in
my zaptel.conf.
I guess the 06/06/2003 CVS was more lenient.
On Thursday, August 7, 2003, at 04:31 PM, John Congdon wrote:
Any suggestions would be great.
No config files changed. I have been trying the latest cvs every
I have something weird happening and maybe I just need another pair
of eyes to see it.
I have been using the queue app from CVS 06/06/2003 for a couple of
months not without a problem.
Every time I upgrade (Which was difficult because of my own errors),
my customers get put in the queue just fine.
I have noticed that there have been changes such as AddQueueMember.
Maybe this is why? Has the old AgentLogin app been deprecated?
John
On Saturday, August 2, 2003, at 03:30 PM, Mark Spencer wrote:
The calls are not getting passed: Agent 308 is logged in and idle.
Yet I have a customer that
Every time I have upgraded via CVS in last few weeks, the
queue and agent program doesn't appear to function together.
The calls are not getting passed: Agent 308 is logged in and idle.
Yet I have a customer that has been on hold for over 8 minutes.
Any Ideas?
That was happening here and it turned out to be something completely
out of the ordinary.
Our customer service reps plugged their phones into UPS's. Every once
in a while
the UPS will click over to battery, and as soon as that happened, the
call disconnected.
John
On Thursday, July 17,
I installed the 7/7/03 CVS today, and my customer service reps
said that there were problems. So I went back to an earlier version.
They could log in, but when they received a call, they hear
the beep, but not the announcement or call.
I am using macros, if night is on, I dial the 800# that is
There was one option I tried to add, and failed at :(
While a call is in the queue, every XXX seconds play a message.
All agents are still helping other callers, please continue to hold,
or press *1 to leave a message.
Also, tell the person their position in the queue. You are currently
caller
Won't that effect the music for the callers in the queues?
I simply changed the chan_agent.c program.
Commented out the moh_start and moh_stop calls.
Recompiled, and was done.
John
On Friday, June 27, 2003, at 01:46 PM, James Golovich wrote:
If you set the musiconhold class to a class that is
Jun 2003, John Congdon wrote:
I currently have two fax machines on my system.
Both of them seem to send and receive very slowly. My end users
are complaining; saying it was faster before we moved to * (Straight
Analog Lines)
Any help would be great.
PS: I already have the d option on the Dial
I just had this problem and Marin found it to be the fact that I was
not running the recommended version of mpg123
Try starting there
John
On Friday, June 20, 2003, at 12:03 PM, Steven Critchfield wrote:
This blows my main idea of not having a timing source to keep asterisk
from entering a
O -fPIC-c -o chan_agent.o chan_agent.c
chan_agent.c: In function `login_exec':
chan_agent.c:595: parse error before '' token
chan_agent.c:602: parse error before '' token
make[1]: *** [chan_agent.o] Error 1
make[1]: Leaving directory `/usr/src/asterisk/channels'
chan_agent.c: In function `login_exec':
chan_agent.c:595: parse error before '' token
chan_agent.c:602: parse error before '' token
make[1]: *** [chan_agent.o] Error 1
make[1]: Leaving directory `/usr/src/asterisk/channels'
make: *** [subdirs] Error 1
My fault...
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Spencer wrote:
i believe you have modified chan agent and when you updated there was a
conflict. try checking out a clean copy.
builds fine here.
mark
On Wed, 18 Jun 2003, John Congdon wrote:
chan_agent.c: In function `login_exec':
chan_agent.c:595: parse error before '' token
chan_agent.c:602
Has this been solved? When I park a call, the caller hears a second of
music on hold
and then the whole system crashes.
I can restart with a simple (asterisk -cvvv), I don't have to reboot or
anything
John
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I think I solved the errors I was getting with my patch,
sort of anyway.
Brief over view:
Tell all the callers their position in the queue.
When they move, tell them their new position.
I was receiving Thread xxx already blocked by xxx.
I found that if I only tell caller 4 and above (Which
This patch is still not bug-free. It was causing my server to crash
without warning...
One of these days I will understand Mark's full plan and outline. It
is hard, since I am
only looking at a few of the apps that are there, and have not spent
too much time
on the whole thing.
John
On
I currently have two fax machines on my system.
Both of them seem to send and receive very slowly. My end users
are complaining; saying it was faster before we moved to * (Straight
Analog Lines)
Any help would be great.
PS: I already have the d option on the Dial line.
Both fax machines are
Has anyone seen this behavior?
Whenever I try using the voicemail through my ADSI
display, it disables my # buttons. If I hit listen through
the ADSI display, I can not delete messages. The
7 button no longer does anything...
Thanks for any help...
John
that I have talked to in the asterisk community has been
GREAT!
Thank you,
John Congdon
congdonj (IRC)
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Another thing I am working on is to do the timeout people have been
asking about.
If they have been on hold for (X minutes) dump out of the Queue App, so
that the next
priority can be a common mailbox.
And I forgot to add the patch to my last email!!! argh
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