I would suggest the following, but these are pretty standard in a call
center -
logged in/out
ready/not ready (not ready reason code support, i.e. call wrap, break,
training, etc.)
on inbound call
on outbound call
recording call flag
stats at agent level -
total inbound calls
total outbound cal
ist - Non-Commercial Discussion"
<[EMAIL PROTECTED]>
Sent: Monday, October 11, 2004 7:56 PM
Subject: Re: [Asterisk-Users] Agent monitoring using fop
Hi,
On Mon, 11 Oct 2004 12:45:29 +0100, Asterisk <[EMAIL PROTECTED]> wrote:
Is there anyway of monitoring an agent's status using th
Hi,
On Mon, 11 Oct 2004 12:45:29 +0100, Asterisk <[EMAIL PROTECTED]> wrote:
> Is there anyway of monitoring an agent's status using the flash operator
> panel ? I can monitor a queue easily but seem to hit a brick wall with the
> agents.
>
What do you want to monitor about agents? Any feature su
Is there anyway of monitoring an agent's status using the flash operator
panel ? I can monitor a queue easily but seem to hit a brick wall with the
agents.
Julian
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