[asterisk-users] Agent Login, Logout, Ready, Not Ready from the CTI application

Hi All; We know that agents can login and logout from the phone handset. But if we need the login, logout, ready and not ready to be from an application and to be integrated with the CRM, how to acheive this? Normally in Cisco and AVAYA, they use CTI integration and the CTI client (which is

Re: [asterisk-users] Agent Login, Logout, Ready, Not Ready from the CTI application

You need to use the AMI interface an deal with the events that are give to you. -- Jim Dickenson mailto:dicken...@cfmc.com CfMC http://www.cfmc.com/ On Jul 4, 2011, at 4:36 PM, bilal ghayyad wrote: Hi All; We know that agents can login and logout from the phone handset. But if we need