Hi,
I have a queue with a number of (static) agents. Is there an easy way
for an agent to indicate that she is away from her seat, so that her
phone is not rung when a call comes in? And the converse, of course: be
able to notify Asterisk when she is back and ready to accept calls?
Regards,
On 01/03/2012 09:42 PM, Raj Mathur (राज माथुर) wrote:
Hi,
I have a queue with a number of (static) agents. Is there an easy way
for an agent to indicate that she is away from her seat, so that her
phone is not rung when a call comes in? And the converse, of course: be
able to notify Asterisk
