Well, they do need to know what carrier the call is being generated from
in order to troubleshoot routing problems.
Also, it is theoretically common practise for the caller to report the
number as being unreachable to their carrier, and for carriers to deal
with these issues between themselves.
I've had issues with DID service from other providers. My experience has
been hit or miss. Some don't want to deal with any issues, they seem to
think that just because you can run an ITSP without having any lines you
should be exempt from providing any support on the issues that do come
up with th
On Mon, Sep 29, 2008 at 8:47 PM, Bill Michaelson <[EMAIL PROTECTED]> wrote:
> I have a Vitelity DID which generally works, but calls from a particular
> caller do not reach it. Vitelity has thus far disavowed any responsibility
> for working through this problem. I recognize that some action mig
That is my position, and I appreciate the affirmation, as well as the
offer to determine the carrier. I might email you about that. But having
no business relationship with the other carrier, it is at best awkward
for me to initiate contact on this matter, and this should be obvious to
Vitelity
BTW, if you provide the originating number, the underlying carrier can
be determined, either by the pooling or NANPA block it is assigned to,
or its LRN if ported. If you want, you can privately e-mail me the
number and I'll tell you who the carrier is.
Alex Balashov wrote:
> If Vitelity is a
If Vitelity is an ITSP, the problem is with the underlying carrier that
provides the actual interconnection and switching facilities.
It is their responsibility to contact the underlying origination carrier
to resolve the issue.
Bill Michaelson wrote:
> I have a Vitelity DID which generally wo
I have a Vitelity DID which generally works, but calls from a particular
caller do not reach it. Vitelity has thus far disavowed any
responsibility for working through this problem. I recognize that some
action might be required by another provider which is outside Vitelity's
control, but it
