You could transfer to a dead-end extension that plays MOH and then
transfer it back somewhere else. Or to a queue with no agents on (if
you are using queues, most likely you are already monitoring queues,
so this may make your workflow easier to live with).
l.
2013/9/6 Todd R. tjrl...@live.com:
On Sat, Sep 7, 2013 at 12:25 AM, Todd R. tjrl...@live.com wrote:
Trying to figure out the best way to pull an active call out of a queue by
unique id and put it on hold. I don't want to put it on hold on the agent's
phone but I want it to be pulled away from the agent's phone and into
Trying to figure out the best way to pull an active call out of a queue by
unique id and put it on hold. I don't want to put it on hold on the agent's
phone but I want it to be pulled away from the agent's phone and into Asterisk
limbo somewhere.
Shortly after I want to pull the same call out
