Re: [asterisk-users] Question: Soft phone for ACD agents?

2008-08-21 Thread Tim Panton
On 21 Aug 2008, at 18:44, Jay R. Ashworth wrote: > On Thu, Aug 21, 2008 at 09:40:04AM -0700, Michael Collins wrote: >> To those running call centers I have a question: what kinds of >> soft phones, >> if any, do you use? I’m wondering what is out there that has >> some hooks for >> cu

Re: [asterisk-users] Question: Soft phone for ACD agents?

2008-08-21 Thread Jay R. Ashworth
On Thu, Aug 21, 2008 at 09:40:04AM -0700, Michael Collins wrote: >To those running call centers I have a question: what kinds of soft phones, >if any, do you use? I’m wondering what is out there that has some hooks > for >custom applications or host system integration, etc. OTOH, do

[asterisk-users] Question: Soft phone for ACD agents?

2008-08-21 Thread Michael Collins
To those running call centers I have a question: what kinds of soft phones, if any, do you use? I'm wondering what is out there that has some hooks for custom applications or host system integration, etc. OTOH, do you prefer a desk phone for any reason? If so, why? Thanks for your thoughts, M