erisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Question regarding call queue and penalty's
Ahh - so use three queues and not one queue with three penalties?
On Thu, Mar 19, 2009 at 4:04 PM, Danny Nicholas wrote:
Wouldn't this work?
Exten => s
2009 16:19:03 -0400
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Question regarding call queue and penalty's
Ahh - so use three queues and not one queue with three penalties?
On Thu, Mar 19, 2009 at 4:04 PM, Danny Nicholas wrote:
> Wouldn¹t t
Mailing List - Non-Commercial Discussion
> *Subject:* [asterisk-users] Question regarding call queue and penalty's
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> Hey All -
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> I've got an interesting problem, here is what I'm trying to accomplish:
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> Six agents, two queues, t
Christopher
Aloi
Sent: Thursday, March 19, 2009 2:56 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] Question regarding call queue and penalty's
Hey All -
I've got an interesting problem, here is what I'm trying to accomplish:
Six
Hey All -
I've got an interesting problem, here is what I'm trying to accomplish:
Six agents, two queues, three skill levels
Queue A (queue B is the same)
- Level 1
-- Agent 1
-- Agent 2
- Level 2
-- Agent 3
-- Agent 4
- Level 3
-- Agent 5
-- Agent 6
I'd like a call to come in to Queue A
