Hello all,
A client of us, needs a queue monitoring system. In realtime he needs to now
the PRI status, the agents logged in and logged out, the number of received
calls by agent, ,etc.
I am not a call center specialist and i want to find a call center software
to offer to my client that fits
You might want to have a look at QueueMetrics: http://queuemetrics.loway.it/
I am not sure if it supports all features you are looking for but it
should be a good start.
=Stefan
--
reuter network consulting
Neusser Str. 110
50760 Koeln
Germany
Telefon: +49 221 1305699-0
Telefax: +49 221 1305699
On 7/12/07, Stefan Reuter <[EMAIL PROTECTED]> wrote:
You might want to have a look at QueueMetrics:
http://queuemetrics.loway.it/
I am not sure if it supports all features you are looking for but it
should be a good start.
QueueMetrics is working well for me in a 75 seat call center, but it
Hello Voipcrazy,
It's funny you should mention that - we've just released (as in today) a FREE
version of our OrderlyStats service for call centre and queue monitoring and
management.
OrderlyStats features realtime (synchronous/message-based) display of all
queue, agent and caller events so yo
