Re: [asterisk-users] Queue device state problem

2009-11-04 Thread Alexandre Rodrigues
Subject: [asterisk-users] Queue device state problem hello all, I have asterisk 1.4.26 working on CentOS 5.3 and I have the following problem:   - when I restart asterisk all the members of the queue are Invalid.   - when I make a call to one of the members, of the queue, and then check

Re: [asterisk-users] Queue device state problem

2009-11-04 Thread Jared Smith
On Wed, 2009-11-04 at 15:16 +, Alexandre Rodrigues wrote: I changed my call-limit to one, and the same problem continues when I restart asterisk. Have you any moore ideias to solve this problem? There's a note in the sample queues.conf configuration file (at least in the 1.6.2 branch)

[asterisk-users] Queue device state problem

2009-10-30 Thread Alexandre Rodrigues
hello all, I have asterisk 1.4.26 working on CentOS 5.3 and I have the following problem: - when I restart asterisk all the members of the queue are Invalid. - when I make a call to one of the members, of the queue, and then check the state, it turns to Not in use for the called phone,

Re: [asterisk-users] Queue device state problem

2009-10-30 Thread Danny Nicholas
Rodrigues Sent: Friday, October 30, 2009 8:24 AM To: asterisk-users@lists.digium.com Subject: [asterisk-users] Queue device state problem hello all, I have asterisk 1.4.26 working on CentOS 5.3 and I have the following problem: - when I restart asterisk all the members of the queue are Invalid

[asterisk-users] Queue Transfers

2009-10-25 Thread Sriram
Hi Is there anyway to log all the transfers on an active call. I got a reply from my previous post that only the first transfer is logged and after that it is out of the queue application;s purview.. but my scenario is like agent A can transfer a caller to agent B and agent B to agent C .. on

[asterisk-users] Queue Call Disconnection

2009-09-18 Thread Torintino T
There is an environment Setup uses Asterisk 1.2 and doesn't want to upgrade. There is an issue while a call goes to any queue we create, the call is being disconnected after 20 seconds and it is hangup. The following is the configuration: - vi /etc/asterisk/queues_additional.conf [8]

Re: [asterisk-users] queue issue

2009-09-02 Thread Lenz Emilitri
It depends on what you want to do to people who are queued; if you want them to be queued, you create a queue with only one member, and have agents log on and log off as necessary; if you don't want callers to be queued, likely I would not use a queue but woul dial the agent straight. l. PS. this

Re: [asterisk-users] queue issue

2009-09-02 Thread Paul Hales
A situation where staff want a mobile and their SIP handset to share an extension - but to make sure the mobile or SIP handset do not ring if they are speaking on the other one... PaulH Lenz Emilitri wrote: It depends on what you want to do to people who are queued; if you want them to be

Re: [asterisk-users] queue issue

2009-09-02 Thread Danny Nicholas
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Paul Hales Sent: Wednesday, September 02, 2009 2:16 AM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] queue issue A situation where staff want a mobile and their SIP handset to share an extension

Re: [asterisk-users] queue issue

2009-09-02 Thread Matt Riddell
On 3/09/09 11:34 AM, Paul Hales wrote: Hmmm.any idea how I can use hints to monitor their mobile phones? Unless the call came in via Asterisk, you can't. Why not just have the desk phone accept one call (i.e. call/group/whatever limit) and then use app_followme? -- Cheers, Matt Riddell

Re: [asterisk-users] queue issue

2009-09-02 Thread Paul Hales
Matt Riddell wrote: On 3/09/09 11:34 AM, Paul Hales wrote: Hmmm.any idea how I can use hints to monitor their mobile phones? Unless the call came in via Asterisk, you can't. The calls will - so it should be able (at the very least with the asterisk internal DB - which I

Re: [asterisk-users] queue issue

2009-09-02 Thread Paul Hales
They don't want to log in, and they want both to ring if they are free - this is a very large site, so they need to be contactable at all times. PaulH Lenz Emilitri wrote: I would have them log on with the mobile when they need it, and log off when they don't. When the mobile is not present

Re: [asterisk-users] queue issue

2009-09-02 Thread Paul Hales
Subject: Re: [asterisk-users] queue issue A situation where staff want a mobile and their SIP handset to share an extension - but to make sure the mobile or SIP handset do not ring if they are speaking on the other one... PaulH Lenz Emilitri wrote: It depends on what you want to do

Re: [asterisk-users] queue issue

2009-09-02 Thread Matt Riddell
On 3/09/09 12:21 PM, Paul Hales wrote: Matt Riddell wrote: On 3/09/09 11:34 AM, Paul Hales wrote: Hmmm.any idea how I can use hints to monitor their mobile phones? Unless the call came in via Asterisk, you can't. The calls will - so it should be able (at the very least with the

Re: [asterisk-users] queue issue

2009-09-01 Thread Atis Lezdins
On Tue, Sep 1, 2009 at 4:35 AM, Paul Halespdha...@optusnet.com.au wrote: Miguel Molina wrote: Paul Hales escribió: I have a _very_ specific situation where I need queues to work in a very specific manner - I need the queue to only accept one call at a time, even though several phones are

[asterisk-users] queue issue

2009-08-31 Thread Paul Hales
I have a _very_ specific situation where I need queues to work in a very specific manner - I need the queue to only accept one call at a time, even though several phones are attached to it. My memory tells me that queues might have even worked this way in the distant past (pre 1.0)...but I am

Re: [asterisk-users] queue issue

2009-08-31 Thread Miguel Molina
Paul Hales escribió: I have a _very_ specific situation where I need queues to work in a very specific manner - I need the queue to only accept one call at a time, even though several phones are attached to it. My memory tells me that queues might have even worked this way in the distant

Re: [asterisk-users] queue issue

2009-08-31 Thread Paul Hales
Miguel Molina wrote: Paul Hales escribió: I have a _very_ specific situation where I need queues to work in a very specific manner - I need the queue to only accept one call at a time, even though several phones are attached to it. My memory tells me that queues might have even worked

[asterisk-users] Queue Question

2009-08-21 Thread James A. Shigley
First off this is not my work for extensions.conf it is modified from http://leifmadsen.wordpress.com/2009/07/15/migrating-from-agentcallbackl ogin-to-standard-dialplan-methods-part-1/ So credit to Leif Madsen http://www.leifmadsen.com But as to my question [AgentLogin] ;A replaced

Re: [asterisk-users] Queue Question

2009-08-21 Thread Jim Dickenson
Here is my dialplan for my support queue: exten = 201,1,Verbose(2,Doing support call) exten = 201,n,Answer() exten = 201,n,Wait(0.5) exten = 201,n,Set(qac=${QUEUE_MEMBER(support,free)}) exten = 201,n,GotoIf($[${qac} 0]?HAVEAGNT) exten = 201,n,Verbose(2,No agents free in support queue) exten =

[asterisk-users] queue need very long can start music

2009-08-08 Thread jordan pan
hi everybody, Recently,I did a stress test use asterisk . when I concurrent 100 calls to the queue , i found the waiter need very a long time can listen to the music,about 40s and this time, there are about 30 waiters in the queue. everybody can tell me this reasons.whether the queue's

[asterisk-users] queue need very long can start music

2009-08-08 Thread jordan pan
hi everybody, i am sorry ,i should append some information about this situation,the following is my log,when in queues, there are many people were waiting for connected. [Aug 9 10:30:30] VERBOSE[2] logger.c: -- Executing [...@ext-queues:24] Queue(IAX2/iax250-6611, 901|tr|||330|) in

Re: [asterisk-users] queue agents get stuck

2009-08-07 Thread Lenz Emilitri
How do you do the log-on? l. 2009/8/6 Joao Gomes Pereira gomespere...@startel.pt Hello to all I have a queue where often my agents get stuck and cannot logoff. This is very bad, because agents cannot login again, and in Queuemetrics reports the agents appear to be online. How can I create a

[asterisk-users] queue agents get stuck

2009-08-06 Thread Joao Gomes Pereira
Hello to all I have a queue where often my agents get stuck and cannot logoff. This is very bad, because agents cannot login again, and in Queuemetrics reports the agents appear to be online. How can I create a timeout to my agents and for the queue to kick them? Thanks Regards Joao Pereira --

[asterisk-users] Queue member (Agent) does not Dial

2009-07-17 Thread Kurian Thayil
Hi All, We are using Asterisk 1.2.18 in a CentOS box. Implemented a queue (maqueue) structure for handling customer calls. There are 4 queue members (85744,85766,85511,84888). These 4 members are logged in using AgentCallbackLogin application. But at some point, one of the agent's SIP phone does

[asterisk-users] Queue wrapuptime as Global option

2009-07-15 Thread Darrin Henshaw
Hello, The call center I manage previously had almost all calls entering a single queue. In order to differentiate the calls to the techs we set the callerid name based on the caller id number offered to us. Basically, it was a gosubif the callerid number matches this, and in the sub we set the

Re: [asterisk-users] Queue autopause

2009-07-10 Thread Christian Gansberger
On Thu, Jul 9, 2009 at 4:41 PM, Miguel Molinammol...@millenium.com.co wrote: Christian Gansberger escribió: On Thu, Jul 9, 2009 at 12:21 AM, Miguel Molinammol...@millenium.com.co wrote: Christian Gansberger escribió: Hi all! I want to autopause my queue member when they are not

Re: [asterisk-users] Queue autopause

2009-07-09 Thread Christian Gansberger
On Thu, Jul 9, 2009 at 12:21 AM, Miguel Molinammol...@millenium.com.co wrote: Christian Gansberger escribió: Hi all! I want to autopause my queue member when they are not answering within 20 seconds, and the autopause should affect all queues they are member of, not only the queue where the

Re: [asterisk-users] Queue autopause

2009-07-09 Thread Miguel Molina
Christian Gansberger escribió: On Thu, Jul 9, 2009 at 12:21 AM, Miguel Molinammol...@millenium.com.co wrote: Christian Gansberger escribió: Hi all! I want to autopause my queue member when they are not answering within 20 seconds, and the autopause should affect all queues they are

[asterisk-users] Queue autopause

2009-07-08 Thread Christian Gansberger
Hi all! I want to autopause my queue member when they are not answering within 20 seconds, and the autopause should affect all queues they are member of, not only the queue where the call was not answered. Is there a way to do that? The members gets dynamically added. I'm using asterisk

Re: [asterisk-users] Queue autopause

2009-07-08 Thread Miguel Molina
Christian Gansberger escribió: Hi all! I want to autopause my queue member when they are not answering within 20 seconds, and the autopause should affect all queues they are member of, not only the queue where the call was not answered. Is there a way to do that? The members gets

Re: [asterisk-users] Queue Issue (1.4.21.1)

2009-06-30 Thread Kev Szaszvari
, 30 Jun 2009 14:57:26 +1000 Subject: Re: [asterisk-users] Queue Issue (1.4.21.1) I think the handling of this may have improved in later versions of Asterisk - is an upgrade an option? (I tested this with a newer version of Asterisk recently, and it behaved how you were hoping it would

[asterisk-users] Queue Issue (1.4.21.1)

2009-06-29 Thread Kev Szaszvari
Hi All I am using asterisk 1.4.21.1 Im not sure if this is a issue but it has become one for me :) When agents are logged in to a queue (AgentCallBackLogin) and they receive a direct line call or a transfer they still receive queue calls. EG Someone in our company transfers a call to a

Re: [asterisk-users] Queue Issue (1.4.21.1)

2009-06-29 Thread Paul Hales
The queue option ringinuse = no might be what you are looking for. PaulH Kev Szaszvari wrote: Hi All I am using asterisk 1.4.21.1 Im not sure if this is a issue but it has become one for me :) When agents are logged in to a queue (AgentCallBackLogin) and they receive a direct line

Re: [asterisk-users] Queue Issue (1.4.21.1)

2009-06-29 Thread Kev Szaszvari
...@optusnet.com.au] To: Asterisk Users Mailing List - Non-Commercial Discussion [mailto:asterisk-us...@lists.digium.com] Sent: Tue, 30 Jun 2009 11:01:40 +1000 Subject: Re: [asterisk-users] Queue Issue (1.4.21.1) The queue option ringinuse = no might be what you are looking for. PaulH

Re: [asterisk-users] Queue Issue (1.4.21.1)

2009-06-29 Thread Kev Szaszvari
. - Original Message - From: Kev Szaszvari [mailto:k...@mailcall.com.au] To: Asterisk Users Mailing List - Non-Commercial Discussion [mailto:asterisk-us...@lists.digium.com] Sent: Tue, 30 Jun 2009 11:36:32 +1000 Subject: Re: [asterisk-users] Queue Issue (1.4.21.1) It appears that that option is set

Re: [asterisk-users] Queue Issue (1.4.21.1)

2009-06-29 Thread Paul Hales
...@mailcall.com.au] To: Asterisk Users Mailing List - Non-Commercial Discussion [mailto:asterisk-us...@lists.digium.com] Sent: Tue, 30 Jun 2009 11:36:32 +1000 Subject: Re: [asterisk-users] Queue Issue (1.4.21.1) It appears that that option is set from queues.conf [ops] musicclass

Re: [asterisk-users] Queue - Multiple Transfer

2009-05-30 Thread Lenz Emilitri
You have to consider the POW of the ACD system - you can transfer calls as much as you like, but you have to make sure that: - transfers are logged, and - the ACD queue app has the correct state for all the agents involved, so it does not try ringing agents that are busy and (worse) does not ring

Re: [asterisk-users] Queue - Multiple Transfer

2009-05-30 Thread Atis Lezdins
On Sat, May 30, 2009 at 3:50 AM, Kurian Thayil kurianmtha...@gmail.com wrote: Hi all, I ve setup a queue with 2+ agents for managing our inbound calls from customer. Using Asterisk 1.2.18 in a CentOS box. Agents login using AgentCallbackLogin application and I use a BASH AGI to accomplish

[asterisk-users] Queue - Multiple Transfer

2009-05-29 Thread Kurian Thayil
Hi all, I ve setup a queue with 2+ agents for managing our inbound calls from customer. Using Asterisk 1.2.18 in a CentOS box. Agents login using AgentCallbackLogin application and I use a BASH AGI to accomplish this as there are some validations done with MySQL DB. Im aware that transfer could

Re: [asterisk-users] Queue Load, Asterisk Disconnected

2009-05-23 Thread Torintino T
Ok Thanks a lot for your reply. Date: Mon, 18 May 2009 14:51:58 +0300 From: a...@iq-labs.net To: asterisk-users@lists.digium.com Subject: Re: [asterisk-users] Queue Load, Asterisk Disconnected 2009/5/17 Torintino T torinti...@hotmail.com: I have

Re: [asterisk-users] Queue and Dial operation - Common Variables?

2009-05-21 Thread Lenz Emilitri
What exactly are tyou trying to achieve? l. 2009/5/20 Kurian Thayil kurianmtha...@gmail.com Hi All, I am trying to implement ACD using Asterisk 1.2.18 and I've chosen AgentCallbackLogin for login purpose. One AGI is written which will actually get executed when agent dials '1001' (say) from

Re: [asterisk-users] Queue and Dial operation - Common Variables?

2009-05-21 Thread Kurian Thayil
Hi Lenz, Here is my objective. Planning to implement queue using Asterisk 1.2.18. So created a queue named testqueue in queues.conf and then created agents for this. Now, our actual requirement is to collect the callerid from the inbound call and search in the DB (customer list) and display the

[asterisk-users] Queue and Dial operation - Common Variables?

2009-05-20 Thread Kurian Thayil
Hi All, I am trying to implement ACD using Asterisk 1.2.18 and I've chosen AgentCallbackLogin for login purpose. One AGI is written which will actually get executed when agent dials '1001' (say) from his SIP phone and enters into the queue. Second AGI gets executed when the Dial operation is

Re: [asterisk-users] Queue Load, Asterisk Disconnected

2009-05-18 Thread Atis Lezdins
2009/5/17 Torintino T torinti...@hotmail.com: I have Asterisk 1.2.29, Zaptel 1.2.24 , TE 121P Digium Card, and Freepbx Setup for a queue up to 15 agents through a PRI line, it was working fine for more than 1 year, suddenly, when there is a load on the

[asterisk-users] Queue Load, Asterisk Disconnected

2009-05-17 Thread Torintino T
I have Asterisk 1.2.29, Zaptel 1.2.24 , TE 121P Digium Card, and Freepbx Setup for a queue up to 15 agents through a PRI line, it was working fine for more than 1 year, suddenly, when there is a load on the queue, the asterisk service disconnects and the calls are dropped. And the

[asterisk-users] Queue Load, Asterisk Disconnected

2009-05-16 Thread Torintino T
I have Asterisk 1.2.29, Zaptel 1.2.24 and Freepbx Setup for a queue up to 15 agents through a PRI line, it was working fine for more than 1 year, suddenly, when there is a load on the queue, the asterisk service disconnects and the calls are dropped. And the service starts again after few

[asterisk-users] Queue() Ignore Hangup Request

2009-04-22 Thread Lee, John (Sydney)
I saw a few posts of this problem before I could not figure out the reason I am getting it. I am running RHEL 5, Asterisk 1.4.21.2, zaptel 1.4.11 and libpri 1.4.4 Basically, if I dial into a queue and hang up the phone, Asterisk did not detect the hangup request and Asterisk will only hang up

Re: [asterisk-users] Queue() Ignore Hangup Request

2009-04-22 Thread Lee, John (Sydney)
-Commercial Discussion Subject: [asterisk-users] Queue() Ignore Hangup Request I saw a few posts of this problem before I could not figure out the reason I am getting it. I am running RHEL 5, Asterisk 1.4.21.2, zaptel 1.4.11 and libpri 1.4.4 Basically, if I dial into a queue and hang up

Re: [asterisk-users] Queue() Ignore Hangup Request

2009-04-22 Thread Benny Amorsen
Lee, John (Sydney) john@compuware.com writes: Solution: http://bugs.digium.com/view.php?id=12655nbn=10 I'm probably being stupid here... Closing this as setting the configuration option to no should produce the same effect as removing the code that produced working results. So you have to

Re: [asterisk-users] Queue data from within dialplan?

2009-04-01 Thread Lenz Emilitri
Are these functions what you are looking for? QUEUE_MEMBER_COUNT: Count number of members answering a queue QUEUE_MEMBER_LIST: Returns a list of interfaces on a queue QUEUE_WAITING_COUNT: Returns the number of callers currently waiting in a queue Just my two eurocents, l. 2009/3/31 Steve

Re: [asterisk-users] Queue data from within dialplan?

2009-04-01 Thread Steve Davies
Many thanks - That is exactly what I want - I must have been using poor search terms as I failed to find them on the Wiki previosuy :) Regards, Steve 2009/4/1 Lenz Emilitri lenz.lo...@gmail.com: Are these functions what you are looking for? QUEUE_MEMBER_COUNT: Count number of members

[asterisk-users] Queue data from within dialplan?

2009-03-31 Thread Steve Davies
Hi, It there any way of getting queue data from within a dialplan in order to change call routing based on what is already happening? Something like the following would be ideal: exten = X.,n,Set(WAITING=${QUEUE(qname|waiting)}) exten = X.,n,Set(TALKING=${QUEUE(qname|talking)}) Can anyone

[asterisk-users] Queue Realtime agents LOGIN for ami

2009-03-12 Thread Sebastian
Is there any AMI action that logs a realtime agent? I mean, if you send it, queue_log and queue_member get the corresponding inserts. Regards Sebastian ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users

Re: [asterisk-users] Queue Realtime agents LOGIN for ami

2009-03-12 Thread Jim Dickenson
Users Mailing List - Non-Commercial Discussion' asterisk-users@lists.digium.com Subject: [asterisk-users] Queue Realtime agents LOGIN for ami Is there any AMI action that logs a realtime agent? I mean, if you send it, queue_log and queue_member get the corresponding inserts. Regards Sebastian

[asterisk-users] Queue moh problem with 1.4.23.1

2009-03-06 Thread Alejandro Kauffmann
I just installed 1.4.23.1 with the queue realtime logger backport. Here are my configs: musiconhold.conf [default] mode=files directory=/var/lib/asterisk/moh-native random=yes queues.conf [7703] wrapuptime=0 timeout=15 strategy=rrmemory retry=5 queue-youarenext=queue-youarenext

[asterisk-users] Queue log on MySQL realtime

2009-03-02 Thread Miguel Molina
Hi all, I'm experimenting with the MySQL realtime logging of queue log, using backports for 1.4. When I configure the logging of queue log as realtime, the previous way to save it onto the plain text file stops working. Is there a way to make it work both ways, just like the CDR works, where

[asterisk-users] Queue problem

2009-02-12 Thread Mike
Hi, I am using Asterisk 1.4.23.1. I have the following context: [queue_context] exten = s,1,Queue(test) exten = s,n,Verbose(1|test) exten = s,n,Voicemail(5...@test) exten = s,n,Hangup() After 60 seconds, the call always hangs up. No Verbose, no Voicemail, nothing shows up

Re: [asterisk-users] Queue problem

2009-02-12 Thread Danny Nicholas
-users] Queue problem Hi, I am using Asterisk 1.4.23.1. I have the following context: [queue_context] exten = s,1,Queue(test) exten = s,n,Verbose(1|test) exten = s,n,Voicemail(5...@test) exten = s,n,Hangup() After 60 seconds, the call always hangs up. No Verbose, no Voicemail

[asterisk-users] Queue time to answer/abandon

2009-01-27 Thread Gabriel Ortiz Lour
Hi all, Is there a way to get the time that a specific queued call took to be answered or abandoned? Thanks, Gabriel Ortiz ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update

Re: [asterisk-users] Queue time to answer/abandon

2009-01-27 Thread Rayed Bs
SURE! you can use the manager event handler and a function dump_event! you can dump all kind off events to a text file or a database! I did it successfully! GOOD LUCK:) 2009/1/27 Gabriel Ortiz Lour ortiz.ad...@gmail.com Hi all, Is there a way to get the time that a specific queued call

Re: [asterisk-users] Queue time to answer/abandon + OrderlyStats Server Edition.

2009-01-27 Thread Matt King
Hi Gabriel, Yes this information is shown in real-time and also in historical reports with the OrderlyStats system. OrderlyStats is now available as a Server Edition you can download and install yourself, as well as the FREE managed service. You can get it at

Re: [asterisk-users] Queue

2009-01-08 Thread Mateusz Pawlowski
Many thanks to all, the Queue(name,r) works like a charm. On Tue, 2009-01-06 at 19:59 +, Mateusz Pawlowski wrote: Hi, I was asked to create a Queue which instead of playing MoH it generates the ringing tone. I had a look around but could find anything, I would welcome and help.

[asterisk-users] Queue

2009-01-06 Thread Mateusz Pawlowski
Hi, I was asked to create a Queue which instead of playing MoH it generates the ringing tone. I had a look around but could find anything, I would welcome and help. Regards Mateusz ___ -- Bandwidth and Colocation Provided by

Re: [asterisk-users] Queue

2009-01-06 Thread David fire
record it... 2009/1/6 Mateusz Pawlowski js+aster...@yllq.net js%2baster...@yllq.net Hi, I was asked to create a Queue which instead of playing MoH it generates the ringing tone. I had a look around but could find anything, I would welcome and help. Regards Mateusz

Re: [asterisk-users] Queue

2009-01-06 Thread Danny Nicholas
-users] Queue Hi, I was asked to create a Queue which instead of playing MoH it generates the ringing tone. I had a look around but could find anything, I would welcome and help. Regards Mateusz ___ -- Bandwidth and Colocation Provided by http://www.api

Re: [asterisk-users] Queue

2009-01-06 Thread Doug Lytle
Mateusz Pawlowski wrote: Hi, I was asked to create a Queue which instead of playing MoH it generates the ringing tone. I had a look around but could find anything, I would welcome and help. I would suggest recording a ringing sound and play it back as MOH. Doug -- Ben Franklin

Re: [asterisk-users] Queue

2009-01-06 Thread Darrin Henshaw
| Cayman | Halifax -Original Message- From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Danny Nicholas Sent: Tuesday, January 06, 2009 16:08 To: 'Asterisk Users Mailing List - Non-Commercial Discussion' Subject: Re: [asterisk-users

Re: [asterisk-users] Queue

2009-01-06 Thread Mark Michelson
Mateusz Pawlowski wrote: Hi, I was asked to create a Queue which instead of playing MoH it generates the ringing tone. I had a look around but could find anything, I would welcome and help. Regards Mateusz You can pass the 'r' option to the Queue application for this purpose. As an

[asterisk-users] queue log parser

2009-01-05 Thread David fire
hi i am integrating asterisk whit an open source CRM or maybe i am integrating an open source crm whit asterisk any way the CRM is vtiger, (www.vtiger.com) i need an opensource queue log parser to put inside the crm agent statics. i need any parser i can port it to php or to java if you don't know

Re: [asterisk-users] queue log parser

2009-01-05 Thread Ex Vito
On Mon, Jan 5, 2009 at 10:12 PM, David fire ddf...@gmail.com wrote: if you don't know any parser maybe you can send me a link or a pdf whit info on how to parse the log. ...check queuelog.txt under the doc/ directory on the asterisk source distribution (apparently, under 1.6 it is

[asterisk-users] queue log in mysql

2009-01-04 Thread David fire
hi i cant find any how to store the queue log in mysql instead of file. any one can send me a link or a pdf? in voip info i found how to setup a realtime queue but not to store the log in mysql. end beyond the storing where i can find a good queue log parser? it must be opensource because is to

Re: [asterisk-users] queue log in mysql

2009-01-04 Thread Robert Broyles
With regards to storing queue_log data in mysql, it depends on the Asterisk service your running. 1.6.x check out the following: http://www.voip-info.org/wiki/view/Asterisk+queue_log+on+MySQL 1.2.x OR 1.4.x check out the following patch/solution:

Re: [asterisk-users] queue log in mysql

2009-01-04 Thread Tilghman Lesher
On Sunday 04 January 2009 14:42:50 David fire wrote: i cant find any how to store the queue log in mysql instead of file. any one can send me a link or a pdf? in voip info i found how to setup a realtime queue but not to store the log in mysql. The realtime family (in extconfig.conf) is called

Re: [asterisk-users] queue log in mysql

2009-01-04 Thread David fire
thanks 2009/1/4 Robert Broyles rob...@poornam.com With regards to storing queue_log data in mysql, it depends on the Asterisk service your running. 1.6.x check out the following: http://www.voip-info.org/wiki/view/Asterisk+queue_log+on+MySQL 1.2.x OR 1.4.x check out the following

Re: [asterisk-users] queue log in mysql

2009-01-04 Thread David fire
2009/1/4 Tilghman Lesher tilgh...@mail.jeffandtilghman.com On Sunday 04 January 2009 14:42:50 David fire wrote: i cant find any how to store the queue log in mysql instead of file. any one can send me a link or a pdf? in voip info i found how to setup a realtime queue but not to store the

[asterisk-users] queue question

2008-12-22 Thread David fire
hi this is the situation i have a queue and i am monitoring when an important customer call i want to take it off from the queue and send it to an agent directly can i do that? how? thanks David -- (\__/) (='.'=)This is Bunny. Copy and paste bunny into your ()_()signature to help him gain

[asterisk-users] queue almost work fine

2008-12-22 Thread Geraldo Coelho
Hi, The queue in my asterisk is work fine, but when anyone is waiting for contact if type one key in phone the asterisk answers. How can I disable that? Thanks in advance http://www.datasul.com.br/tec/2008/Techequipes/Infra/Ass_email/img/lateral.j pg Geraldo Coelho

[asterisk-users] queue question

2008-12-18 Thread Giedrius Augys
Hello, Is it possible, that after the call was established between client and agent and one of the them hangups the call , the cmd queue executes cmd (gosub, macro) or something... Thanks for advance -- Pagarbiai / Best Regards, Giedrius Augys

Re: [asterisk-users] queue question

2008-12-18 Thread David fire
you can use the h extencion, when a call is hangup this extencions is executed (doble posting in action) 2008/12/18 Giedrius Augys voi...@gmail.com Hello, Is it possible, that after the call was established between client and agent and one of the them hangups the call , the cmd queue

Re: [asterisk-users] queue question

2008-12-18 Thread Giedrius Augys
2008/12/18 David fire ddf...@gmail.com you can use the h extencion, when a call is hangup this extencions is executed (doble posting in action) 2008/12/18 Giedrius Augys voi...@gmail.com Hello, Is it possible, that after the call was established between client and agent and one of

Re: [asterisk-users] Queue Question

2008-12-16 Thread Mark Michelson
Sebastian wrote: Is this going to be released in any 1.6 version soon?? Your branch (queue-reset) is supouse to be the same as trunk but with this functionality? Is this branch updated every time trunk is committed?? I checked the log and seems to have the latest commits of trunk, but I

[asterisk-users] Queue Question

2008-12-15 Thread Sebastian
Hi, In queues realtime, when the queue start and when it ends. I mean, for example to calculate service level, how many calls, etc. If I want to start the queue from with 0 calls, etc, how do I do this? And if I want to stop it, so I can start it again?? Thanks!! Regards,

Re: [asterisk-users] Queue Question

2008-12-15 Thread Mark Michelson
Sebastian wrote: Hi, In queues realtime, when the queue start and when it ends. I mean, for example to calculate service level, how many calls, etc. If I want to start the queue from with 0 calls, etc, how do I do this? And if I want to stop it, so I can start it again??

Re: [asterisk-users] Queue Question

2008-12-15 Thread Sebastian
- Non-Commercial Discussion Subject: Re: [asterisk-users] Queue Question Sebastian wrote: Hi, In queues realtime, when the queue start and when it ends. I mean, for example to calculate service level, how many calls, etc. If I want to start the queue from with 0 calls, etc, how

Re: [asterisk-users] Queue Question

2008-12-15 Thread Sebastian
: [asterisk-users] Queue Question Is this going to be realeased in any 1.6 version son?? Thanks -Original Message- From: asterisk-users-boun...@lists.digium.com [mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Mark Michelson Sent: lunes, 15 de diciembre de 2008 08:14 p.m

Re: [asterisk-users] Queue App - Set monitoring dynamically

2008-11-17 Thread equis software
Thanks a lot Matt! On Sun, Nov 16, 2008 at 9:25 PM, Matt Riddell [EMAIL PROTECTED] wrote: On 15/11/2008 3:58 a.m., equis software wrote: I found this property in queue.conf ; Calls may be recorded using Asterisk's monitor resource ; This can be enabled from within the Queue application,

Re: [asterisk-users] Queue App - Set monitoring dynamically

2008-11-16 Thread Matt Riddell
On 15/11/2008 3:58 a.m., equis software wrote: I found this property in queue.conf ; Calls may be recorded using Asterisk's monitor resource ; This can be enabled from within the Queue application, starting recording ; when the call is actually picked up; thus, only successful calls are

[asterisk-users] Queue App - Set monitoring dynamically

2008-11-14 Thread equis software
I found this property in queue.conf ; Calls may be recorded using Asterisk's monitor resource ; This can be enabled from within the Queue application, starting recording ; when the call is actually picked up; thus, only successful calls are ; recorded, and you are not recording while people

[asterisk-users] Queue Warning messages

2008-10-25 Thread César García
Hello guys, I am having some problems when user Queue app, the problem is that the celler do not hear the queue messages like queue-periodic-announce, etc and I am having this two warnign messanges when that happends, what does this messages means ? First One: Started music on hold, class

[asterisk-users] Queue problem

2008-10-15 Thread Ing . Jorge S Alanís Garza
Hi, I have 3 queues and they have the same weight. But one of the queues receives a lot of calls (much more than the other two) so people on that queue usually have to wait much more than the others. Is there a way to make asterisk determine the longest waiting call and give priority to

Re: [asterisk-users] queue members randomly become paused after upgrade to Asterisk 1.4

2008-10-06 Thread Giorgio Incantalupo
Hi Mark, made some other tests but the problem remains. I installed 1.4.22-rc5 but nothing changed. I opened an issue on mantis waiting for a fix. Giorgio ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- AstriCon 2008 -

Re: [asterisk-users] Queue Calls getting stuck in there

2008-09-26 Thread Tariq ..
From: [EMAIL PROTECTED] To: asterisk-users@lists.digium.com Subject: Re: [asterisk-users] Queue Calls getting stuck in there Did you ever solve this? I am experiencing the same issue with 1.4.21.2. I have turned autofill on and tried incoming limits, but no luck. It happens at least once

Re: [asterisk-users] Queue Calls getting stuck in there

2008-09-25 Thread Andrew Prowant
] Queue Calls getting stuck in there Try the autofill=yes setting available in queues.conf Original Message Subject: [asterisk-users] Queue Calls getting stuck in there From: Tariq .. [EMAIL PROTECTED] Date: Sat, September 13, 2008 5:53 pm To: Asterisk

[asterisk-users] queue timeout

2008-08-22 Thread Giedrius Augys
Hello, I want to ask, how to detect queue timeout? If queue members are busy or not answering to the call, and after queue timeout caller would hear : Sorry all operators are busy, please leave a record: This example: [ivr] exten = start,1,Ringing exten = start,n,Wait(2) exten =

Re: [asterisk-users] queue timeout

2008-08-22 Thread Mark Michelson
Giedrius Augys wrote: Hello, I want to ask, how to detect queue timeout? If queue members are busy or not answering to the call, and after queue timeout caller would hear : Sorry all operators are busy, please leave a record: This example: [ivr] exten = start,1,Ringing exten =

Re: [asterisk-users] queue timeout

2008-08-22 Thread Jared Smith
On Fri, 2008-08-22 at 21:26 +0300, Giedrius Augys wrote: I want to ask, how to detect queue timeout? If queue members are busy or not answering to the call, and after queue timeout caller would hear : Sorry all operators are busy, please leave a record: The Queue() application sets a channel

Re: [asterisk-users] queue timeout

2008-08-22 Thread Fred Posner
On Aug 22, 2008, at 2:26 PM, Giedrius Augys wrote: Hello, I want to ask, how to detect queue timeout? If queue members are busy or not answering to the call, and after queue timeout caller would hear : Sorry all operators are busy, please leave a record: This example: [ivr] exten =

Re: [asterisk-users] queue members randomly become paused after upgrade to Asterisk 1.4

2008-08-14 Thread Giorgio Incantalupo
Hi Mark, it seems that upgrading to Asterisk 1.4.21.2 magically solved the problem. :-) Giorgio Incantalupo Mark Michelson wrote: Giorgio Incantalupo wrote: Hi Mark, I assure my queues.conf is full of autopause = no, in the singles and general contexts (I'm not sure where to put it

Re: [asterisk-users] Queue Penalties not working properly

2008-08-06 Thread Syed Nasruddin
-Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Robin Rodriguez Sent: Tuesday, August 05, 2008 11:23 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] Queue Penalties not working properly Syed Nasruddin wrote: Hi

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