On Wed, 13 Aug 2003, Devon Henderson wrote:
[...]
> > > We have agents who work both from home and from the office.
> > Some agents are
> > > always in the office, some are always at home, and some
> > alternate between
> > > the two.
[...]
> I guess my big question is: is it possible to have exte
> > I guess my big question is: is it possible to have extensions mapped to
> > people, not to phones?
>
> Yes, you just need to link the user/extension to a technology/channel
> when logged in, and to a bogus value when not so that your dial will
> fail quickly and fall through to voicemail. Also
eel free to say "Actually, you can do that easily by
using ." :)
- Devon
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of Steven
Critchfield
Sent: Wednesday, August 13, 2003 11:17 AM
To: [EMAIL PROTECTED]
Subject: RE: [Asterisk-Users] Extension
On Wed, 2003-08-13 at 11:28, Devon Henderson wrote:
> We're still in the planning stages of our Asterisk implementation, but we
> have a requirement that the extension be mapped to a user, with the phone as
> a variable (we have hot seats in our contact center, and we also have agents
> that work b
Brian, what the person was asking for was to have a user with extension
1234 sit down at a desk and login to their pbx and have extension 1234
ring the phone the login was done from. What you described below would
tell the switch that user is sitting at extension , but not that
1234 should ring
On Wed, 2003-08-13 at 18:07, Devon Henderson wrote:
> > -Original Message-
> > On Wed, 2003-08-13 at 15:45, Devon Henderson wrote:
> > > Exactly, Steven. However, we also want the following logic to work:
> > >
> > > Agent 1 (ext. 1234) can login (either via the telephone, or
> > preferabl
MAIL PROTECTED] Behalf Of Steven
> Critchfield
> Sent: Wednesday, August 13, 2003 11:17 AM
> To: [EMAIL PROTECTED]
> Subject: RE: [Asterisk-Users] Extension and phone management
> bestpractices??
>
>
> Brian, what the person was asking for was to have a user with extension
>
> -Original Message-
> On Wed, 2003-08-13 at 15:45, Devon Henderson wrote:
> > Exactly, Steven. However, we also want the following logic to work:
> >
> > Agent 1 (ext. 1234) can login (either via the telephone, or
> preferably, a
> > web interface) from either of the below locations and h
> > I guess my big question is: is it possible to have extensions mapped to
> > people, not to phones?
>
> Yes, you just need to link the user/extension to a technology/channel
> when logged in, and to a bogus value when not so that your dial will
> fail quickly and fall through to voicemail. Also
On Fri, 2003-08-15 at 17:40, Devon Henderson wrote:
> > > I guess my big question is: is it possible to have extensions mapped to
> > > people, not to phones?
> >
> > Yes, you just need to link the user/extension to a technology/channel
> > when logged in, and to a bogus value when not so that your
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