Re: [AusNOG] Packet loss on link - multiple providers

2018-08-05 Thread Chad Kelly
On 8/6/2018 12:00 PM, ausnog-requ...@lists.ausnog.net wrote: We have a customer that is experiencing packet loss on a VPN connection. The connection is between their on-prem (colo datacentre) and Azure. Their firewall is managed by Vendor A (customer owned device). The ISP is Vendor B. We

Re: [AusNOG] Packet loss on link - multiple providers

2018-08-05 Thread Jason Leschnik
What type of circuit? On Fri, 3 Aug 2018, 12:19 PM Daniel Bartlett wrote: > Hi All, > > > > We have a customer that is experiencing packet loss on a VPN connection. > > The connection is between their on-prem (colo datacentre) and Azure. > > Their firewall is managed by Vendor A (customer owned

Re: [AusNOG] Packet loss on link - multiple providers

2018-08-02 Thread Peter Tiggerdine
Fairly standard for the world of vpns. Given you have no echo or reply at the azure gateway I'm guessing icmp codes for negotiating mtu probably don't exist either. Lower the mtu om the vpn add see if the problem changes. Regards, Peter Tiggerdine On Fri, Aug 3, 2018, 12:18 Daniel Bartlett

[AusNOG] Packet loss on link - multiple providers

2018-08-02 Thread Daniel Bartlett
Hi All, We have a customer that is experiencing packet loss on a VPN connection. The connection is between their on-prem (colo datacentre) and Azure. Their firewall is managed by Vendor A (customer owned device). The ISP is Vendor B. We have been getting bounced around between Microsoft support,