Agreed on the garbage part, replace it with something half decent. I've
seen issues like this ranging to adding port forwards and the port is still
closed, to things like the 4G modems they ship with (ZTE ones, not Huawei)
becoming too hot and burning themselves out.
These are based off of Netgear hardware if I remember correctly and are
absolute garbage.
On Thu, 20 Dec 2018 at 17:54, Narelle Clark wrote:
> LOL I wish. They're barely up to remove the cable and power cycle. To
> top it all off the customer is in remote NSW.
>
> I may be asking for remote
I should have also said this is supposed to be a business grade service...
I am also being told that the 4G fail over shouldn't be working (which
thank the goats it is) as the DSL link is up - PPoE is not - so that
makes sense to me to invoke a fail over condition.
Service was working fine until
LOL I wish. They're barely up to remove the cable and power cycle. To
top it all off the customer is in remote NSW.
I may be asking for remote hands tomorrow...
I'll take that as a yes, you've seen this before? It's one with fail
over to a dongle and the dongle is working fine. All other
1 - Does customer know how to save config to non volatile storage?
2 - Update firmware (shellshock etc.) & change credentials / disable remote
access
3 - Replace hardware (failed flash storage)
Kind regards
Paul Wilkins
On Thu, 20 Dec 2018 at 16:39, Narelle Clark wrote:
> Hi folks
> I've got
Hi folks
I've got a customer with a Telstra Gateway Pro DSL modem that is
repeatedly losing its credentials and Telstra's advice are to do a
factory reset.
Has anyone else seen this problem?
--
Narelle Clark
narel...@gmail.com
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