Hi Kobel,
In the Get Reporting Statistic step, one can retrieve the number of total
contacs in queue, which is defined as:
Number of total contacts since the statistics were last reset for this CSQ
But I didn't try it before, so I am not sure if one can choose which CSQ to
OK, this might work. But another part of the task is providing this
information to the customer. The task is vague about this - how would you do
this?
2010/6/11 Mouhammad Nasser engnasse...@hotmail.com
Hi Kobel,
In the Get Reporting Statistic step, one can retrieve the number of total
Hi,
Well, I cannot think of something other than recording customized prompts like:
The choice with the highest number of clicks is, followed by another prompt
saying the name of the queue. We need if statements here to choose the correct
CSQ to mention the name of
Regards,
Thanks, I had the same idea. But the generality of this task made me think
if I'm not missing any built-in feature.
2010/6/11 Mouhammad Nasser engnasse...@hotmail.com
Hi,
Well, I cannot think of something other than recording customized prompts
like: The choice with the highest number of
