RE: **SLA help

2001-01-29 Thread Maness, Drew
www.veritect.com -Original Message- From: Howard C. Berkowitz [mailto:[EMAIL PROTECTED]] Sent: Sunday, January 28, 2001 2:09 PM To: [EMAIL PROTECTED] Subject: Re: **SLA help The sort of topics you are looking for are more likely to be under corporate security policies, or Acceptable Use Policies, than

Re: **SLA help

2001-01-28 Thread Howard C. Berkowitz
The sort of topics you are looking for are more likely to be under corporate security policies, or Acceptable Use Policies, than SLAs. SLAs tend to be concerned with how fast/reliably something can be done, rather than whether it is permissible or not. > >Deepak Sharma wrote: > >> Hello all

Re: **SLA help

2001-01-28 Thread Deepak Sharma
one more time...pls. help... Deepak Sharma wrote: > Hello all > > Im making a SLA ( Service level agreement ) with my users in my region. > Something along the lines of what type of internet browsing is allowed. > What you are allowed to download and such > > and also something on ho

**SLA help

2001-01-18 Thread Deepak Sharma
Hello all Im making a SLA ( Service level agreement ) with my users in my region. Something along the lines of what type of internet browsing is allowed. What you are allowed to download and such and also something on how fast my IT dept. is going to be answering to user problems and request