Re: [c-nsp] TAC hits a new record level of aggravation...

You can also e-mail stuff to att...@cisco.com as long as the case (C3) number is in the subject line. - Jared On Feb 3, 2014, at 10:30 AM, David White, Jr. (dwhitejr) wrote: > Hi Chris / All, > > Thanks for alerting us to this problem. The Support Case Manager team > put a fix (we hope) in

Re: [c-nsp] TAC hits a new record level of aggravation...

Hi list, FYI, Support Case Manager now shows this message: > UPDATE:Sharing Files with TAC via FTP > Please be aware that using Support Case Manager's 'Attach Files' feature is > the > preferred method to share files with TAC by uploading files directly to your > support case. However, if you u

Re: [c-nsp] TAC hits a new record level of aggravation...

Hi Chris / All, Thanks for alerting us to this problem. The Support Case Manager team put a fix (we hope) in this weekend. Glad it is now working for you. Sincerely, David. On 2/3/2014 10:12 AM, Chris Marget wrote: > On Sat, Feb 1, 2014 at 12:41 PM, Chris Marget wrote: > >> I tried two ope

Re: [c-nsp] TAC hits a new record level of aggravation...

On Sat, Feb 1, 2014 at 12:41 PM, Chris Marget wrote: > I tried two operating systems and four browsers yesterday. I couldn't > upload files that were just a few hundred KB. > That was on Friday. Nothing has changed on my end (hardware/software/network), but I'm able to upload files just fine tod

Re: [c-nsp] TAC hits a new record level of aggravation...

etc, why do we need that ? Regards, Antonio Soares, CCIE #18473 (R&S/SP) amsoa...@netcabo.pt http://www.ccie18473.net -Original Message- From: cisco-nsp [mailto:cisco-nsp-boun...@puck.nether.net] On Behalf Of Justin M. Streiner Sent: domingo, 3 de Novembro de 2013 14:35 To: cisco-nsp@

Re: [c-nsp] TAC hits a new record level of aggravation...

On 02/01/2014 09:46 AM, Jeff Kell wrote: > Could we petition for an HTML 1.0, old-school, no-javascript, no Java > apps, alternative TAC site? Add an explicit "no JavaScript" to the mix and I sign. :) ___ cisco-nsp mailing list cisco-nsp@puck.nether.ne

Re: [c-nsp] TAC hits a new record level of aggravation...

jquery-1.8.2.js:624 >> " >>> >>> Java, JavaScript, etc, why do we need that ? >>> >>> >>> Regards, >>> >>> Antonio Soares, CCIE #18473 (R&S/SP) >>> amsoa...@netcabo.pt >>> http://www.ccie18473.net >>&

Re: [c-nsp] TAC hits a new record level of aggravation...

> > Java, JavaScript, etc, why do we need that ? > > > > > > Regards, > > > > Antonio Soares, CCIE #18473 (R&S/SP) > > amsoa...@netcabo.pt > > http://www.ccie18473.net > > > > > > -----Original Message----- > > From: cisco-nsp [mailto:cisco-nsp-bo

Re: [c-nsp] TAC hits a new record level of aggravation...

;; >> >> >> Java, JavaScript, etc, why do we need that ? >> >> >> Regards, >> >> Antonio Soares, CCIE #18473 (R&S/SP) >> amsoa...@netcabo.pt >> http://www.ccie18473.net >> >> >> -----Original Message----- >>

Re: [c-nsp] TAC hits a new record level of aggravation...

> > > Java, JavaScript, etc, why do we need that ? > > > > > > Regards, > > > > Antonio Soares, CCIE #18473 (R&S/SP) > > amsoa...@netcabo.pt > > http://www.ccie18473.net > > > > > > -----Original Message- > > From: cisco-nsp

Re: [c-nsp] TAC hits a new record level of aggravation...

t; > > Regards, > > Antonio Soares, CCIE #18473 (R&S/SP) > amsoa...@netcabo.pt > http://www.ccie18473.net > > > -Original Message- > From: cisco-nsp [mailto:cisco-nsp-boun...@puck.nether.net] On Behalf Of > Justin M. Streiner > Sent: domingo, 3 de No

Re: [c-nsp] TAC hits a new record level of aggravation...

net] On Behalf Of Justin M. Streiner Sent: domingo, 3 de Novembro de 2013 14:35 To: cisco-nsp@puck.nether.net Subject: Re: [c-nsp] TAC hits a new record level of aggravation... On Sun, 3 Nov 2013, Jeff Kell wrote: > Customer support died a decade ago. For the front-end stuff, sure. To be

Re: [c-nsp] TAC hits a new record level of aggravation...

On Tuesday, November 05, 2013 12:56:27 AM Justin M. Streiner wrote: > And the cool new thing will never be 'done' either. > Perpetual development is often a bad thing because it > leads to loss of focus, scope creep, and lots of other > buzzwords that generally have a negative connotation. > Cis

Re: [c-nsp] TAC hits a new record level of aggravation...

On Nov 4, 2013, at 5:56 PM, Justin M. Streiner wrote: > On Mon, 4 Nov 2013, Seth Mattinen wrote: > >> Because you can't ever be "done" therefore it needs a rewrite into the >> cool new thing. Except Cisco's web team is somewhat behind; they're on >> Java applets right now. Give them another 5-10

Re: [c-nsp] TAC hits a new record level of aggravation...

On Mon, 4 Nov 2013, Seth Mattinen wrote: Because you can't ever be "done" therefore it needs a rewrite into the cool new thing. Except Cisco's web team is somewhat behind; they're on Java applets right now. Give them another 5-10 years to discover jQuery. And the cool new thing will never be '

Re: [c-nsp] TAC hits a new record level of aggravation...

On 11/3/13, 6:31 AM, Justin M. Streiner wrote: > > That's a shame. I don't understand the need to replace something that > worked reliably with something that doesn't solely because it's 'sexy' > (no, really, it isn't...) or web-2.0-y. Because you can't ever be "done" therefore it needs a rewri

Re: [c-nsp] TAC hits a new record level of aggravation...

On Sun, 3 Nov 2013, Jeff Kell wrote: Customer support died a decade ago. For the front-end stuff, sure. To be fair, and to give credit where credit is due, I have dealt with some TAC engineers who have been incredibly helpful, professional, and responsive. For the things I generally reach

Re: [c-nsp] TAC hits a new record level of aggravation...

On Sun, 3 Nov 2013, Dobbins, Roland wrote: On Nov 3, 2013, at 7:29 AM, Justin M. Streiner wrote: It would be great if Cisco focus-group tested these 'enhancements' before rolling them out, and knock it off with the Java nonsense. They've been going in this direction for the last 10 years -

Re: [c-nsp] TAC hits a new record level of aggravation...

On 11/3/2013 7:46 AM, Chuck Church wrote: > It's not just the TAC tool that has been suck-ified. The replacement for > the dynamic configuration tool sucks. Tried it a few days ago, first thing > it asks for is a whole bunch of customer info. I just wanted to verify if > there is a non-EOS OC-3

Re: [c-nsp] TAC hits a new record level of aggravation...

- From: cisco-nsp [mailto:cisco-nsp-boun...@puck.nether.net] On Behalf Of Mark Tinka Sent: Sunday, November 03, 2013 1:09 AM To: cisco-nsp@puck.nether.net Subject: Re: [c-nsp] TAC hits a new record level of aggravation... On Sunday, November 03, 2013 07:52:33 AM Jeff Kell wrote: > Maybe we

Re: [c-nsp] TAC hits a new record level of aggravation...

I thought that by clicking each warning it was just a "hidden" way to authorize Obama to spy your network issue LMAO ___ cisco-nsp mailing list cisco-nsp@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net

Re: [c-nsp] TAC hits a new record level of aggravation...

Hi, On Sat, Nov 02, 2013 at 09:20:07PM -0600, Alex Presse wrote: > It's the new java update - unsigned code gets user verification windows. > Cisco (and everybody else) will need to update all their java delivered user > interfaces to avoid this annoyance. Why on earth does "enter information f

Re: [c-nsp] TAC hits a new record level of aggravation...

On Sunday, November 03, 2013 07:52:33 AM Jeff Kell wrote: > Maybe we should all go back to the phone call interface. > Will probably get Bangalore, but who knows. Refuse the > web garbage :) Make every case a Priority 1 case (call if you the "description" command on your CLI fails, as a P1 log

Re: [c-nsp] TAC hits a new record level of aggravation...

On Sunday, November 03, 2013 07:28:18 AM John Neiberger wrote: > It was in beta for months before they released it > publicly. I think the current version is vastly better > than when I first saw it. But I guess they didn't have > any Mac users in the beta. :) Of course, no one at Cisco uses a

Re: [c-nsp] TAC hits a new record level of aggravation...

On 11/3/2013 1:41 AM, Dobbins, Roland wrote: > On Nov 3, 2013, at 12:08 PM, Jeff Kell wrote: > >> If enough of us complain... maybe. > Plenty of people inside and outside of Cisco have complained vociferously, to > no avail. It's unlikely to change. Maybe we should all go back to the phone call

Re: [c-nsp] TAC hits a new record level of aggravation...

On Nov 3, 2013, at 12:08 PM, Jeff Kell wrote: > If enough of us complain... maybe. Plenty of people inside and outside of Cisco have complained vociferously, to no avail. It's unlikely to change. --- Roland Dobbins //

Re: [c-nsp] TAC hits a new record level of aggravation...

The annoyance could be avoided by removing Java requirements from the website. On 11/02/2013 08:20 PM, Alex Presse wrote: > It's the new java update - unsigned code gets user verification windows. > Cisco (and everybody else) will need to update all their java delivered user > interfaces to avoi

Re: [c-nsp] TAC hits a new record level of aggravation...

> It would be great if Cisco focus-group tested these 'enhancements' before > rolling them out, and knock it off with the Java nonsense. It was in beta for months before they released it publicly. I think the current version is vastly better than when I first saw it. But I guess they didn't have

Re: [c-nsp] TAC hits a new record level of aggravation...

On 11/3/2013 12:52 AM, Dobbins, Roland wrote: > On Nov 3, 2013, at 7:29 AM, Justin M. Streiner > wrote: > >> It would be great if Cisco focus-group tested these 'enhancements' before >> rolling them out, and knock it off with the Java nonsense. > They've been going in this direction for the last

Re: [c-nsp] TAC hits a new record level of aggravation...

On Nov 3, 2013, at 7:29 AM, Justin M. Streiner wrote: > It would be great if Cisco focus-group tested these 'enhancements' before > rolling them out, and knock it off with the Java nonsense. They've been going in this direction for the last 10 years - it's doubtful that anything's going to ch

Re: [c-nsp] TAC hits a new record level of aggravation...

+1 for please remove the need for java or any plugins and go the elegance of simplicity On Sat, Nov 2, 2013 at 11:30 PM, Jeff Kell wrote: > On 11/2/2013 11:20 PM, Alex Presse wrote: > > It's the new java update - unsigned code gets user verification windows. > Cisco (and everybody else) will ne

Re: [c-nsp] TAC hits a new record level of aggravation...

On Sat, 2 Nov 2013, Jeff Kell wrote: I had the "opportunity" to open a TAC case last week... and was greeted by the "new" website... Try many of these same tasks on a Mac, and you get to add the great Apple/Oracle Java pissing contest on top of it. Fun times... :( It would be great if Cis

Re: [c-nsp] TAC hits a new record level of aggravation...

On 11/2/2013 11:20 PM, Alex Presse wrote: > It's the new java update - unsigned code gets user verification windows. > Cisco (and everybody else) will need to update all their java delivered user > interfaces to avoid this annoyance. And we need Java to submit a case, exactly why? Plain old sch

Re: [c-nsp] TAC hits a new record level of aggravation...

It's the new java update - unsigned code gets user verification windows. Cisco (and everybody else) will need to update all their java delivered user interfaces to avoid this annoyance. Sent from mobile; please excuse brevity & typos. > On Nov 2, 2013, at 19:46, chris wrote: > > Also make sur

Re: [c-nsp] TAC hits a new record level of aggravation...

On Sat, 2013-11-02 at 21:37 -0400, Jeff Kell wrote: > So Cisco is now sleeping with Microsoft? When I read the original post it seemed to me that Cisco sure as you know what wanted you to use a Windows box to access their T.A.C. site. I really hope I am wrong because I will never u

Re: [c-nsp] TAC hits a new record level of aggravation...

Also make sure you use IE6, because apparently thats what most users prefer. Those pesky newer version and non MS browsers can be a real heachache. :) On Sat, Nov 2, 2013 at 9:23 PM, Engel wrote: > Have you try using MS Explorer? > > Sent from my iPhone > > > On 2013/11/03, at 7:53, Jeff Kell

Re: [c-nsp] TAC hits a new record level of aggravation...

So Cisco is now sleeping with Microsoft? The "human network" suddenly requires Internet Explorer? And specific Java for the Oracle contingent? Years ago, it just worked. Might not have been HTML5 or Ajax or Web2.0 but the damned thing worked. Everytime. Jeff On 11/2/2013 9:23 PM, Engel wrote

Re: [c-nsp] TAC hits a new record level of aggravation...

Have you try using MS Explorer? Sent from my iPhone On 2013/11/03, at 7:53, Jeff Kell wrote: > I had the "opportunity" to open a TAC case last week... and was greeted > by the "new" website... > > I use Firefox with NoScript, Ghostery, AdBlock, and some other plugins > that require their ow

[c-nsp] TAC hits a new record level of aggravation...

I had the "opportunity" to open a TAC case last week... and was greeted by the "new" website... I use Firefox with NoScript, Ghostery, AdBlock, and some other plugins that require their own unique "whitelisting" to get cisco.com to work at all, and even more if you need to "login" to anything. I