Re: [cisco-voip] Device pack installation methodology question

2015-01-07 Thread Matthew Loraditch
I believe it works like this: The firmware updates immediately upon device package install, but isn't available until TFTP is restarted. The device defaults are updated as well. Just go into device defaults before you restart (since you do have to do a full restart for new device models to

Re: [cisco-voip] Device pack installation methodology question

2015-01-07 Thread Matthew Loraditch
So to not look like a complete nut, this may have been sitting in my outbox on my laptop for several days... Doh! Matthew G. Loraditch - CCNP-Voice, CCNA, CCDA 1965 Greenspring Drive Timonium, MD 21093 voice. 410.252.8830 fax. 410.252.9284 Twitterhttp://twitter.com/heliontech |

Re: [cisco-voip] UCCX 8.5.1 SU4 not compatible with 9.1.2SU2?

2015-01-07 Thread Ryan LaFountain (rlafount)
Hi All, Give me a few days to check and I’ll get back to you as soon as possible. Thank you, Ryan LaFountain Unified Contact Center Cisco Services Direct: +1 919 392 9898 Hours: M - F 9:00am - 5:00pm Eastern Time On Jan 7, 2015, at 6:54 AM, Dave Cardwell

Re: [cisco-voip] UCCX 8.5.1 SU4 not compatible with 9.1.2SU2?

2015-01-07 Thread Ryan LaFountain (rlafount)
Hi All, Apologies for the miss. We’ve added it to the upcoming qualifications with an ETA of January 23rd. We’ll qualify it at that time and update the Compatibility Matrix. It should be pretty straightforward as it is already presumed qualified with 8.5(1)SU4 (as 9.1(2)SU1 is qualified with

Re: [cisco-voip] going to 10.5.2 after upgrade and unaligned partitions

2015-01-07 Thread Erick Wellnitz
I used 10.5.2 upgrade media to upgrade from 8.6, at that point you need to do the fresh install and DRS restore routine to correct the unaligned partition issue. The issue occurs when you try to install a fresh subscriber after having done the DRS restore on the Publisher. On Wed, Jan 7, 2015 at

Re: [cisco-voip] CCX 8.5 outbound IVR

2015-01-07 Thread Erick Wellnitz
Thanks Ryan! Exactly the info I need to beat up sales/presales with. On Wed, Jan 7, 2015 at 8:13 PM, Ryan LaFountain (rlafount) rlafo...@cisco.com wrote: Hi Erick, 1. The campaign management APIs were introduced in 10.0 that allow for management of the dialing list through the REST

Re: [cisco-voip] going to 10.5.2 after upgrade and unaligned partitions

2015-01-07 Thread Anthony Holloway
That totally makes sense now. Sorry for being dense. Thanks for sharing the defect too by the way. I have done a few upgrades from pre 9x to 10x recently and have yet to see an unaligned partition issue. But I'll keep this one handy nonetheless. On Wed Jan 07 2015 at 10:19:36 PM Erick

Re: [cisco-voip] CCX 8.5 outbound IVR

2015-01-07 Thread Ryan LaFountain (rlafount)
Hi Erick, 1. The campaign management APIs were introduced in 10.0 that allow for management of the dialing list through the REST configuration APIs (page 50 of https://developer.cisco.com/fileMedia/download/bf325c6f-a1a0-485d-88a1-10b612ff59e7) But, in 8.5, the upload is still manual. 2.

Re: [cisco-voip] Hunt Group?

2015-01-07 Thread Anthony Holloway
Not if both DNS are in the same partition. But if you change that, then you no longer have a shared line. On Wed, Jan 7, 2015 at 2:13 PM Lisa Notarianni lisa.notaria...@scranton.edu wrote: Currently at Call manager version 8.6: Does anyone know of a way to have an extension ring on one

Re: [cisco-voip] Hunt Group?

2015-01-07 Thread Brian Meade
You would have to place a different DN on Phone A and make the hunt pilot the old DN number. Easier method may just be to change the Call Forward No Answer on Phone A's line to forward to Phone B's DN. Then change the Call Forward No Answer timer to about 12 seconds for 3 rings. Brian On Wed,

Re: [cisco-voip] Hunt Group?

2015-01-07 Thread Matthew Ballard
One way is if the DNs are in different partitions. So the hunt group DN is in a partition that most/appropriate people can access. Phone A's DN is in a different partition that only the hunt group can access. Phone B's DN is in a third partition that only the hunt group can access. That way if

Re: [cisco-voip] Blocking Jabber file transfer

2015-01-07 Thread Josh Warcop
I could be mistaken, bu this functionality doesn't exist today. Sent from my Windows Phone From: Pavan Kmailto:pav.c...@gmail.com Sent: ‎1/‎7/‎2015 1:28 PM To: cisco-voip@puck.nether.netmailto:cisco-voip@puck.nether.net Subject: [cisco-voip] Blocking Jabber file

[cisco-voip] going to 10.5.2 after upgrade and unaligned partitions

2015-01-07 Thread Erick Wellnitz
For those of you sill out there doing upgrades from pre-9.x to 10.x and running nto the unaligned partition issue... There is a bug that was opened on 12/30 regarding the fresh install with 110.5.2.1-5 and installing the subscriber(s) ater the restore to the Publisher. You get about 99%

[cisco-voip] rehosting uccx licenses

2015-01-07 Thread Michele Russo (AM)
I am migrating UCCX version 8.5(SU4) from MCS to a Virtualized platform (Version 10.5(SU1) and was following these steps outlined here: http://docwiki.cisco.com/wiki/Virtualization_for_Cisco_Unified_Contact_Center_Express I have a couple questions: 1. In the pre-migration step 1 I have

[cisco-voip] Cisco 2921 ISR reload : ROM by error - a Software forced crash, PC 0x21BC8BD4

2015-01-07 Thread Rajkumar Yadav
Hi, Please can any one suggest the reason for the router reload due to software forced crash PC 0x21BC8BD4. I tried to find the some significance for the code PC 0x21BC8BD4, but unable to find it. Below is the show version after the reload. Cisco IOS Software, C2900 Software

Re: [cisco-voip] UCCX 8.5.1 SU4 not compatible with 9.1.2SU2?

2015-01-07 Thread Dave Cardwell
I'd also be really interested in the answer, if anybody has already asked TAC? Thanks Dave On Tue, Jan 6, 2015 at 4:57 PM, Anthony Holloway avholloway+cisco-v...@gmail.com wrote: Ah ok. My experience with the UCCX compatibility documents is that it's generally up to date and if you open a