Re: [cisco-voip] UCCX collect digits and send to agent

Hi Abhiram, Thanks for the help, added the steps in the script and the agent can now have the case number on your screen. Em dom, 5 de jul de 2015 às 21:23, Abhiram Kramadhati (akramadh) < akram...@cisco.com> escreveu: > Hi Claiton, > > Use the GetDigits step to have the caller enter the Ticke

[cisco-voip] Nuance UCCE Alternative for ASR/TTS

Is there an alternative product that is not a Nuance product that can be used for ASR/TTS in the Cisco UCCE world? Thank you, Brian Palmer bpal...@ctipath.com Deployment Engineer CtiPath Communications Ph. (919) 590-9297

Re: [cisco-voip] "Fast Dial" functionality in ccmuser/ucmuser on 9.0/9.1 missing?

Following up on this old thread. What are people using for a replacement for fast dial functionality then in 10.x? Speed Dials and Abbreviate Dial are not cutting it for a large number of 7825 wireless phone users who each maintained their own fast dial directory per department / building for pla

Re: [cisco-voip] "Fast Dial" functionality in ccmuser/ucmuser on 9.0/9.1 missing?

I'd be interested with this as well, not for wireless, but newer 88xx phones. Customers are not happy with the transition to Cisco for speed dials, because they aren't user friendly to use and moderately happy with how they have to program speed dials. For instance, an 8821 with latest code, you

Re: [cisco-voip] [cisco-nas] AS5400 More than 256 HDLC channels per CT3 card

This is useful information, but does it allow me to add more HDLC channels to a channel-group in a controller config? The problem I am having is that we add ds1 channels to ds3’s on an AS5400, add channel-gorups and pri-groups to the ds1’s, like so... controller T1 1/0:26 framing esf channel-gr

[cisco-voip] Cisco 8851 and MSTP

Just a heads up to anyone running 8800-series phones and using MSTP. We're in deployment of a new 10.5 CUCM system with 8851 and 7841 phones. A few times now we've been hit with network loops as janitors empty rooms to clean/wax and then replace stuff, plugging in everything they see loose. Th

[cisco-voip] Web page on Cisco Finesse agent desktop

Hi all, Does anyone know if you can make the Finesse in the agent's screen can open a web page? In my integration, when a call is received can do the Finesse call a web page (screen pop), however this is done via browser. I want to make all the information to agents only on Finesse screen in order

Re: [cisco-voip] Cisco 8851 and MSTP

CSCut26167, fixed in 10.3.1. https://tools.cisco.com/bugsearch/bug/CSCut26167 Symptom: A switching loop occurs when an 88xx phone has its network and PC port connected to the switch when the phone does not forward the BPDU Conditions: This has been found to occur on switches using MST. With o

[cisco-voip] UCCX: Ring No Answer Timer

I just had a TAC engineer tell me that my 20 second timeout value in my Select Resource step needs to be lowered because my Service Param in CUCM for Forward No Answer was also at 20, despite my Agent DN's being hard coded at 22 seconds. The logic was, "UCCX looks at the Service Param and not the

Re: [cisco-voip] UCCX: Ring No Answer Timer

What's the TAC case number? :) You're correct, as long as it is lower than the configuration that takes affect for that DN. If this is set on the DN, then it takes precedence, else it takes the service parameter. UCCX doesn't 'look' at anything. It just routes the call and CUCM does all the RNA

Re: [cisco-voip] UCCX: Ring No Answer Timer

Thanks for the confirmation Ryan. Sending you the case number in private. On Wed, Jul 8, 2015 at 2:12 PM Ryan LaFountain (rlafount) < rlafo...@cisco.com> wrote: > What's the TAC case number? :) > > You're correct, as long as it is lower than the configuration that takes > affect for that DN. I

Re: [cisco-voip] Cisco 8851 and MSTP

Thanks! > On Jul 8, 2015, at 2:00 PM, Ryan Ratliff (rratliff) > wrote: > > CSCut26167, fixed in 10.3.1. > > https://tools.cisco.com/bugsearch/bug/CSCut26167 > > >> Symptom: >> A switching loop occurs when an 88xx phone has its network and PC

Re: [cisco-voip] Nuance UCCE Alternative for ASR/TTS

Nuance is the only ASR/TTS platform officially compatible with CVP. ref: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp10_5/reference/guide/CCVP_BK_16BFCC00_00_1005-bom/CCVP_BK_16BFCC00_00_1005-bom_chapter_00.html Matthew Saskin msas...@gm

Re: [cisco-voip] Nuance UCCE Alternative for ASR/TTS

Matt is right. There is another product that will work, but I wouldn't recommend it for production. It's called Aumtech and it uses an MRCP connection to Microsoft Speech Server as the ASR/TTS engine, which is significantly cheaper than Nuance. That said, it's not supported, so it's really only go