How to complain about slow ISP? Checked in mtr

2008-05-30 Thread Dotan Cohen
My internet connection keeps timing out. I check my connection to google with mtr and this is what I got: http://dotancohen.com/images/examples/bezeq.png The ISP's name is Bezeq International, so the host bezeqint is obviously them. Now that _I_ see that the packet loss is at their end, what terms

Re: How to complain about slow ISP? Checked in mtr

2008-05-30 Thread Bob Cox
On Fri, May 30, 2008 at 17:24:16 +0300, Dotan Cohen ([EMAIL PROTECTED]) wrote: > My internet connection keeps timing out. I check my connection to > google with mtr and this is what I got: > http://dotancohen.com/images/examples/bezeq.png > > The ISP's name is Bezeq International, so the host be

Re: How to complain about slow ISP? Checked in mtr

2008-05-30 Thread Steve Lamb
On Fri, May 30, 2008 7:24 am, Dotan Cohen wrote: > I am not a CS major so I don't know > the proper terminology to describe to the script-reading monkey that > will answer the phone that she needs to get an engineer to fix it at > their end, because the problem is obviously there and not here.

Re: How to complain about slow ISP? Checked in mtr

2008-05-30 Thread Mike Bird
On Fri May 30 2008 07:24:16 Dotan Cohen wrote: > My internet connection keeps timing out. I check my connection to > google with mtr and this is what I got: > http://dotancohen.com/images/examples/bezeq.png > > The ISP's name is Bezeq International, so the host bezeqint is > obviously them. Now tha

Re: How to complain about slow ISP? Checked in mtr

2008-05-30 Thread Jabka Atu
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Dotan Cohen wrote: > My internet connection keeps timing out. I check my connection to > google with mtr and this is what I got: > http://dotancohen.com/images/examples/bezeq.png > > The ISP's name is Bezeq International, so the host bezeqint is > obv

Re: How to complain about slow ISP? Checked in mtr

2008-05-30 Thread Dotan Cohen
2008/5/30 Steve Lamb <[EMAIL PROTECTED]>: >All I can say is submit the MTR report and ask for an escalation to > level 2 or 3 as soon as possible. That's what I did. When I finally got a tech, it turned out that I could access sites in my country, but not outside. Then, to check, the tech hims

Re: How to complain about slow ISP? Checked in mtr

2008-05-30 Thread Dotan Cohen
2008/5/30 Mike Bird <[EMAIL PROTECTED]>: > I would tell them that your internet connection keeps timing > out. On the wide open internet backbone tools such as mtr, > ping, tracepath, and traceroute are useful, but consumer DSL > is often filtered (perhaps to reduce DOS attacks) so that > such too

Re: How to complain about slow ISP? Checked in mtr

2008-05-30 Thread Dotan Cohen
2008/5/31 Jabka Atu <[EMAIL PROTECTED]>: > The question what is exactly the slowness you are talking about ? > You didn't mention if you are Cable or Adsl but i write about Cable. It's cable, provided through Hot. > First off all use the local hot vpn to test if you can download / > upload with s

Re: How to complain about slow ISP? Checked in mtr

2008-05-30 Thread Mike Bird
On Fri May 30 2008 13:37:12 Dotan Cohen wrote: > > It's your ISP's job to find out why the connection is timing > > out. If they can't or won't, trying to explain "mtr" to them > > isn't going to help. (BTW, your "mtr" was bad but not awful > > because of the "2.3%" line.) > > Could you elaborate

Re: How to complain about slow ISP? Checked in mtr

2008-05-30 Thread Dotan Cohen
2008/5/30 Mike Bird <[EMAIL PROTECTED]>: > If an mtr or traceroute or tracepath, after a sufficient number of > iterations, looks like this: > > HOP1 20% packet loss > HOP2 30% packet loss > HOP32% packet loss > ... > > - it means that 98-100% of packets are getting to HOP3 and back, >

Re: How to complain about slow ISP? Checked in mtr

2008-05-30 Thread owens
> On Fri May 30 2008 13:37:12 Dotan Cohen wrote: >> > It's your ISP's job to find out why the connection is timing >> > out. If they can't or won't, trying to explain "mtr" to them >> > isn't going to help. (BTW, your "mtr" was bad but not awful >> > because of the "2.3%" line.) >> >> Could you e