I have just installed OTRS 2.3.1 and due to the limitations of my hosting
package I had to install under /home/www/domain.name/otrs instead of /opt/otrs.
I think there is an issue with error reporting as when accessing
otrs/bin/cgi-bin/index.pl in debug mode the error shown above is returned as
Hi Leonid,
You're absolutely right with your analysis. Currently, if you're using
SSO, OTRS will expect that the user is already available. If you're
not using SSO, but LDAP Authentication instead, OTRS can pull in the
user data from LDAP on request. Unfortunately, with SSO, OTRS does not
do this
