Hi guys!
I would like to know how to use sort by and order by with generic interface.
I' m using otrs 3.1.10
this is my request
http://schemas.xmlsoap.org/soap/envelope/";
xmlns="http://www.otrs.org/TicketConnector/actions";>
Hi Peter,
On Thu, Oct 25, 2012 at 3:47 PM, Peter Tester wrote:
> I wrote an postmaster pre-filter that searches in the tickets for an
> existing external ID, if it's existing a new article to this ticket is
> added. Otherwise a new ticket is added.
> My problem is that I have to define the Agent
I wrote an postmaster pre-filter that searches in the tickets for an existing
external ID, if it's existing a new article to this ticket is added. Otherwise
a new ticket is added.
My problem is that I have to define the Agent ID (UserID) in the Ticketsearch
function in the pre-filter.
How can I
