Re: [dev] Event linking a ticket to a CI

Any ideas on how to get this info from the LinkObject? Thanks 2011/12/5 Wagner > Hello, > > I need to be sure that the source object is a Ticket and the target object > is a ITSMConfigItem > > how can I do that using the LinkObject? > > thanks > > > 2011/12/2 Wagner > >> Yes, I changed some th

Re: [dev] Event linking a ticket to a CI

Hello, I need to be sure that the source object is a Ticket and the target object is a ITSMConfigItem how can I do that using the LinkObject? thanks 2011/12/2 Wagner > Yes, I changed some things here, and got it right > > thanks for your reply > > I'm just trying to change the incidate state

Re: [dev] Event linking a ticket to a CI

Yes, I changed some things here, and got it right thanks for your reply I'm just trying to change the incidate state from the CI but I'm not going anywhere =/ 2011/12/2 Michiel Beijen > Hi Wagner, > > > On Thu, 1 Dec 2011 14:11:44 -0200, Wagner wrote: > > I think the event is wrong, cause the

Re: [dev] Event linking a ticket to a CI

Hi Wagner, On Thu, 1 Dec 2011 14:11:44 -0200, Wagner wrote: I think the event is wrong, cause the LinkAdd event is being called when I link a ticket to another ticket, but when I link a ticket to a CI it's not being called is there a way to find out which event should I use? I tested by lo

Re: [dev] Event linking a ticket to a CI

Hi again, I think the event is wrong, cause the LinkAdd event is being called when I link a ticket to another ticket, but when I link a ticket to a CI it's not being called is there a way to find out which event should I use? Thanks 2011/12/1 Wagner > Hi Michiel, > > Thanks a lot, I'll try

Re: [dev] Event linking a ticket to a CI

Hi Michiel, Thanks a lot, I'll try to create it 2011/12/1 Michiel Beijen > Hi Wagner, > > > On Wed, 30 Nov 2011 20:20:33 -0200, Wagner wrote: > > I would like some directions on how to develop a event action when a >> ticket is linked to a CI >> >> could someone give me some tips, where to s

Re: [dev] Event linking a ticket to a CI

Hi Wagner, On Wed, 30 Nov 2011 20:20:33 -0200, Wagner wrote: I would like some directions on how to develop a event action when a ticket is linked to a CI could someone give me some tips, where to start or any help? Hi, you should register an event module that listens on the LinkAdd event.

[dev] Event linking a ticket to a CI

Hello, I would like some directions on how to develop a event action when a ticket is linked to a CI could someone give me some tips, where to start or any help? Thanks ___ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.o