Graeme Brough Sun.COM> writes:
> We achieved this by updating Kernel/Modules/AgentCompose.pm:
Thanks… this is a pretty evil hack, but we also have a “close with
success” template.
@OTRS Developers: did you have any success implementing this feature
request? +1 from us.
bye,
//mirabilos
--
tar
Hi Graeme,
thank you for your nice idea. The patch
works fine, even if it's not the preferred way to solve the problem.
Nevertheless, until someone implements
a clean solution, I use your suggestion.
Thanks again and best regards,
Sascha
[EMAIL PROTECTED] wrote on 07/28/2005 09:52:10
AM:
> H
Hello Sascha,
We achieved this by updating Kernel/Modules/AgentCompose.pm:
sub _Mask {
my $Self = shift;
my %Param = @_;
# build next states string
+ #
+ # Set default next state dependent on ResponseID
+ #
+ if ($Param{ResponseID} eq "35") {
+ $Param{'Nex
Hi,
I have a suggestion for OTRS, probably
someone wants to implement this:
When creating a response template (Admin
Area -> Responses; AdminResponse.pm), it would be nice to have the possibility
to define the next ticket state.
For example: I have a 'CloseWithStateExplanation'
template, and of
