I absolutely agree with Jared.
Part if not most of design is a diplomacy challenge. Solving a design
problem is relatively easy. Getting it executed is the real challenge.
The AA story plays into a myth about design as somehow living outside
of the context in which it is created, and this often
I think it depends on what the actual task is and what users need in order to
make a choice. It might not serve you well to make a decision based on best
practices and rules of thumb rather than actually addressing the particular
set of assumptions and expectations at hand.
-joanie
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