I agree. Most people don't read the materials and training, so to get
value from the user testing, it is essential to see how they do
without the support material. Ideally, the new flow will be
immediately intuitive even for customers that are accustomed to the
old way. I like the smart new-user
I like this much better than a wall of Likert Scale radio buttons.
The knowledge of exactly which question the user is focusing on, and
the layout of this survey, presents a really cool opportunity to
offer timed prompts. Suppose the user is mulling over a particular
question for an extended
