Hi again,
I forgot to mention one more resource: there is a book from SAP about
designing business apps via their xApps composite application
framework, which is co-edited by Karen Holtzblatt and introduces a
contextual design approach for processes.
Designing Composite Applications
by Jörg Berin
I'm sorry, I had re-read the article before typing, and I think I just
had too much of their vocabulary on my mind.
BA = business analysis
SOA = service-oriented architecture
What I actually meant is: they use business analysis methods related to
SOA-based enterprise systems, and combine them wit
Hi!
be sure to have a look at this article from IBM / Rational:
Integrate business modeling and interaction design
http://www.ibm.com/developerworks/library/ws-soa-busmodeling/
They combine SOA-related BA methods with IxD methods to re-model
business processes - it's maybe not the answer to your
HI Mark,
Contextual inquiry is a very powerful tool for getting to the heart
of customer usage as well as for taking the temp of the market. I
have used it with field workers, customer service personnel as well
as with sales staff. There is a tremendous amount of tacit knowledge
in those a
Holtzblatt's Rapid Contextual Design process is basically a clarified
definition of most processes; but especially in the context of
software.
>>We are thinking of doing contextual inquiry to understand the
decision process customers go through
If I understand correctly, you want to apply her f
Well its November and time to reorg the corporation again:)
We are looking at ways to integrate UCD with Business Development. Specifically
we are looking at using methods such as K. Holtzblatt's Rapid Contextual Design
to develop a new process, rather than a product, that creates a positive use
