Skunk;204648 Wrote:
Chris said Kevin was in charge of tech support. I can tell things are
going to hell in a handbasket already!
Kevin is the Tech Support Manager. Does a pretty damn good job, too.
I'm just responsible for making sure he has the budget, people, and air
cover to do his job
ChrisOwens;204160 Wrote:
Kevin our support manager might pipe up, but in the meantime I'll just
say it's something we're carefully planning for. In addition, there
are some changes going on within the Logitech support
Right now our support team is too small to support the kind of sales
James_B;204366 Wrote:
I have since found the SD community support phenomenal (as well as the
product) and sincerely hope that this is something Logitech cherishes
and sustains going forward. There are obviously huge synergistic
benefits with the takeover and lets hope they are realised so
JimC;204559 Wrote:
It's my job to make sure that the user experience gets *better* over
time as we develop new hardware and software products. This community
and our technical support team are an integral part of that, and I do
not plan to change them at all (unless I can make it better).
JJZolx;204567 Wrote:
So Jim, it sounds like you're pretty much running Slim Devices, or the
streaming media division, or whatever it's being called now?
Hardly. I just work here.
You gotta love seeing marketing take charge of a formerly technology
driven company.
Marketing isn't taking
JJZolx;204567 Wrote:
So Jim, it sounds like you're pretty much running Slim Devices, or the
streaming media division, or whatever it's being called now?
You gotta love seeing marketing take charge of a formerly technology
driven company.
Jeez, give the guy a break.
No wonder large
JimC;204569 Wrote:
I am, however, responsible for the customer facing activities here,
which includes tech support, the website, and the forums.
Chris said Kevin was in charge of tech support. I can tell things are
going to hell in a handbasket already!
--
Skunk
Chippy;203514 Wrote:
Dealing with Logitech customer support (for a MX Revolution mouse) has
been an complete nightmare over the past two weeks. My second mouse is
now on it's way back to Amazon, and I'll be hunting for a decent
wireless mouse that actually works with a Mac.
The support
You actually got through to a human being at Logitech ;-)
I love my MX610 but discovered that it caused my IBM T42 to freeze
requiring a reboot.
Luckily when I plug the USB receiver into a PS2 port via a dngle it
works fine, but I got no replies to my mail sent from the support
page.
Im slightly hesitant to admit this but before buying my SBs I had a Sony
NAS system running the abysmal M-Crew server software. Despite having a
new Vaio the whole thing would not run smoothly and so I contacted Sony
customer support. However Sony themselves did not know where this
product fitted
Kevin our support manager might pipe up, but in the meantime I'll just
say it's something we're carefully planning for. In addition, there
are some changes going on within the Logitech support
Right now our support team is too small to support the kind of sales
volumes we're projecting. The
Chippy;203514 Wrote:
The support experience has been like night and day when compared to the
amazing help I have received on these forums in the past from kdf and
the gang.
I've dealt with a lot of consumer electronics companies where the
official support was absolutely horrid and much
Dealing with Logitech customer support (for a MX Revolution mouse) has
been an complete nightmare over the past two weeks. My second mouse is
now on it's way back to Amazon, and I'll be hunting for a decent
wireless mouse that actually works with a Mac.
The support experience has been like night
Well, the SB is gonna attract a much more devoted user following than
something as boring as a mouse. There are so many fine details and
tweaks you can do with Slimserver and the whole audio chain and mice
are pretty much it works or it doesn't work devices.
Add in the GPL of Slimserver code
14 matches
Mail list logo
