[slim] Re: I've just called customer service - no way to get black faceplate separartely

2006-12-11 Thread fred7
thing-fish;161522 Wrote: > Just FYI, I bought my first Squeezebox today after running SlimServer > for years. I saw that black was a new option but chose not to get it, > simply because I believe the black/silver Squeezebox will match my HK > receiver nicely. > > With the level of interest i

[slim] Re: I've just called customer service - no way to get black faceplate separartely

2006-12-11 Thread thing-fish
Jez;160480 Wrote: > We're glad you like the new look and we'll be watching over the coming > weeks to see how it sells in comparison to the two other options. Just FYI, I bought my first Squeezebox today after running SlimServer for years. I saw that black was a new option but chose not to get

[slim] Re: I've just called customer service - no way to get black faceplate separartely

2006-12-09 Thread karma mechanic
The Satnav in my car (a Tom Tom model) has different interchangeable bezels available. An idea for the successor to the SB3 ? Although once set up in a hi-fi system many people wouldn't be changing the colour, I can see that in a student bedroom the opposite might be true - just like with phones

[slim] Re: I've just called customer service - no way to get black faceplate separartely

2006-12-09 Thread Pale Blue Ego
Peter;160957 Wrote: > You're exaggerating (yeah, I checked the spelling). Just sell your SB3 > on Ebay and order a black one. SB3's hold their value well so it won't > cost you that much. > > Regards, > Peter That's one option and I'm sure some will do that just to get a black faceplate. I may

Re: [slim] Re: I've just called customer service - no way to get black faceplate separartely

2006-12-09 Thread Peter
bishopdonmiguel wrote: Jez;160480 Wrote: To be honest, this was only ever viewed as a way of renewing interest in our products before the holiday shopping season. So, Slim's game plan is for loyal customer's to buy a brand new unit if they want black. I guess the Logitech buyout is sta

Re: [slim] Re: I've just called customer service - no way to get black faceplate separartely

2006-12-09 Thread Peter
Mitch Harding wrote: Just so Slim is aware that not all of its customers are outraged that the panels are not offered as an upgrade, I'd like to note that I completely agree with kdf and Ben. You're exagerrating. What you see is mostly people exerting a tiny little pressure to get SD to continu

Re: [slim] Re: I've just called customer service - no way to get black faceplate separartely

2006-12-08 Thread Marc Sherman
Jetlag wrote: In all seriousness though, yours look way better than mine. Can I get one since I came up with the idea? That worked with the pony... :) - Marc ___ discuss mailing list discuss@lists.slimdevices.com http://lists.slimdevices.com/li

[slim] Re: I've just called customer service - no way to get black faceplate separartely

2006-12-08 Thread Jetlag
Hey! Who started all of this black faceplate B.S. to begin with! Oh, Oops, umm nevermind. ;) In all seriousness though, yours look way better than mine. Can I get one since I came up with the idea? Now, where did I put that patent paperwork -- Jetlag

[slim] Re: I've just called customer service - no way to get black faceplate separartely

2006-12-08 Thread Mark Lanctot
JJZolx;160599 Wrote: > I'll take 100 of the black faceplates. I don't have an SB3, but from > all the ruckus, I figure I can easily sell them for a nice premium. :) If you have them cryogenically treated, you can charge a 300% premium because the sound will be dramatically improved. -- Mark

[slim] Re: I've just called customer service - no way to get black faceplate separartely

2006-12-08 Thread Kevin O. Lepard
customer service outstanding at least, really on of the very best I ever encountered I certainly agree with you there. I only wanted to try and persuade them there is enough people interested, it might be a business point for them to do so (I also suggested in this case, every purchaser will s

[slim] Re: I've just called customer service - no way to get black faceplate separartely

2006-12-08 Thread sl789
When I've started this thread the last of my intention was to bash SD. I've found both their product (sb3 in my case) and customer service outstanding at least, really on of the very best I ever encountered I do understand the reasons while they reluctant to offer it and I only wanted to try and

[slim] Re: I've just called customer service - no way to get black faceplate separartely

2006-12-08 Thread Kevin O. Lepard
We have not _always_ offered upgrade parts for this sort of thing, so I find it rather silly that one would blame Logitech for the lack of black faceplate upgrades. Agreed. This is a ridiculous thing to be moaning about. Thanks for your continued participation here. On a tangentially related

Re: [slim] Re: I've just called customer service - no way to get black faceplate separartely

2006-12-08 Thread Mitch Harding
Just so Slim is aware that not all of its customers are outraged that the panels are not offered as an upgrade, I'd like to note that I completely agree with kdf and Ben. On 12/8/06, Ben Sandee <[EMAIL PROTECTED]> wrote: On 12/8/06, kdf <[EMAIL PROTECTED]> wrote: > > Quoting bishopdonmiguel > <

Re: [slim] Re: I've just called customer service - no way to get black faceplate separartely

2006-12-08 Thread Ben Sandee
On 12/8/06, kdf <[EMAIL PROTECTED]> wrote: Quoting bishopdonmiguel <[EMAIL PROTECTED]>: > > Jez;160480 Wrote: >> To be honest, this was only ever viewed as a way of renewing interest in >> our products before the holiday shopping season. > So, Slim's game plan is for loyal customer's to buy a b

[slim] Re: I've just called customer service - no way to get black faceplate separartely

2006-12-08 Thread shadowboxer
thanks for the input, sean, from one who has been with you since the early slimp3 days. (love my SBIIIs. Got a new one with Black faceplate on the way to replace a perfectly good SBI. ) Merry Christmas and I hope business is brisk for you this holiday season. I enjoy seeing good companies wi

[slim] Re: I've just called customer service - no way to get black faceplate separartely

2006-12-08 Thread tomjtx
seanadams;160842 Wrote: > At the moment we have a limited supply of the new parts, and an even > more limited number of sales people... with the Christmas rush it is > all we can do to fill demand for normal Squeezebox orders. If we find > there is a lot of demand for an accessory or replacement

Re: [slim] Re: I've just called customer service - no way to get black faceplate separartely

2006-12-08 Thread Marc Sherman
seanadams wrote: > > We have not _always_ offered upgrade parts for this sort of thing, so I > find it rather silly that one would blame Logitech for the lack of black > faceplate upgrades. Just for the record, I didn't mean to blame logitech for the decision not to sell replacement face-plates.

[slim] Re: I've just called customer service - no way to get black faceplate separartely

2006-12-08 Thread seanadams
At the moment we have a limited supply of the new parts, and an even more limited number of sales people... with the Christmas rush it is all we can do to fill demand for normal Squeezebox orders. If we find there is a lot of demand for an accessory or replacement part then we can add a new SKU, b

Re: [slim] Re: I've just called customer service - no way to get black faceplate separartely

2006-12-08 Thread kdf
I get that people might think it is an odd change in message. The main point is that the answer was 'no' and people are trying to change that response is very much the worst way possible. show interest, not make threats and disparaging remarks. Someone recently wondered why there are less a

Re: [slim] Re: I've just called customer service - no way to get black faceplate separartely

2006-12-08 Thread Marc Sherman
kdf wrote: > > If all you can think of for getting what you want is whining and > badmouthing...that is really sad. Even if they do eventually give in, > it's a truly ugly win. > > please flame away. at least it would change the subject from this garbage. Hey, I'm normally the last one to t

Re: [slim] Re: I've just called customer service - no way to get black faceplate separartely

2006-12-08 Thread kdf
Quoting bishopdonmiguel <[EMAIL PROTECTED]>: Jez;160480 Wrote: To be honest, this was only ever viewed as a way of renewing interest in our products before the holiday shopping season. So, Slim's game plan is for loyal customer's to buy a brand new unit if they want black. I guess the Logi

[slim] Re: I've just called customer service - no way to get black faceplate separartely

2006-12-08 Thread bishopdonmiguel
Jez;160480 Wrote: > To be honest, this was only ever viewed as a way of renewing interest in > our products before the holiday shopping season. So, Slim's game plan is for loyal customer's to buy a brand new unit if they want black. I guess the Logitech buyout is starting to show through. Gotta

[slim] Re: I've just called customer service - no way to get black faceplate separartely

2006-12-08 Thread Kyle
jonheal;160692 Wrote: > ... but if I were Slim, I would definitely want to invalidate warranties > if faceplates are being replaced for no reason other than the customer > desiring black vs. silver. > That would be easy enough to accomplish, particularly if a machine is already out of warranty.

[slim] Re: I've just called customer service - no way to get black faceplate separartely

2006-12-08 Thread jonheal
Kyle;160683 Wrote: > Nor did it seem to be a problem for those who had defective faceplates > on their SB3s (and there were many, judging by the number of posts > here). Those people were sent a new faceplate and asked to back out a > few screws and attach the new one. The argument doesn't hold

[slim] Re: I've just called customer service - no way to get black faceplate separartely

2006-12-08 Thread Kyle
Peter;160674 Wrote: > That didn't seem to be a problem with the old SB1 graphics upgrade which > > involved taking the thing apart, clipping wires, installing connectors > etc. > > Regards, > Peter Nor did it seem to be a problem for those who had defective faceplates on their SB3s (and there

Re: [slim] Re: I've just called customer service - no way to get black faceplate separartely

2006-12-08 Thread Michael Herger
That didn't seem to be a problem with the old SB1 graphics upgrade which involved taking the thing apart, clipping wires, installing connectors It probably was and they've learnt their lesson... -- Michael - http://www.herger.ne

Re: [slim] Re: I've just called customer service - no way to get black faceplate separartely

2006-12-08 Thread Peter
Jez wrote: It opens the doors to support issues caused by Squeezeboxes being opened (invalidating the warranty) and things sudenly not working anymore. Before people ask, we have looked into just supplying the metal faceplate, but it's easy to damage the front plastics in removing the old facepla

[slim] Re: I've just called customer service - no way to get black faceplate separartely

2006-12-07 Thread JJZolx
I'll take 100 of the black faceplates. I don't have an SB3, but from all the ruckus, I figure I can easily sell them for a nice premium. :) -- JJZolx Jim JJZolx's Profile: http://forums.slimdevices.com/member.php?userid=

[slim] Re: I've just called customer service - no way to get black faceplate separartely

2006-12-07 Thread NewBuyer
Me too. I would love to have a black faceplate. I really wanted all-black in the first place, this would be a nice compromise. -- NewBuyer NewBuyer's Profile: http://forums.slimdevices.com/member.php?userid=7862 View this

[slim] Re: I've just called customer service - no way to get black faceplate separartely

2006-12-07 Thread cybersnoop
I'll take one for sure! It should have been black anyway, but I know what I bought and just want to upgrade it to the real black! -- cybersnoop cybersnoop's Profile: http://forums.slimdevices.com/member.php?userid=4395 Vie

[slim] Re: I've just called customer service - no way to get black faceplate separartely

2006-12-07 Thread sl789
To Rhapsody ! Regarding opening SB3 - I've already did it when I needed to change faceplate on one of my two SB3 when it got detached and SD sent me replacement. It was very simple operation. I, personally, ready to electronically sign waiver during purchase (if it's online from SD site) which r

Re: [slim] Re: I've just called customer service - no way to get black faceplate separartely

2006-12-07 Thread Chris Laplante
How about offering swapouts at the upcoming open house? That would at least appease some of the local masses, and prevent rioting in the slim HQ hallways."Factory trained technicians" could do the changing that way. -Chris On 12/7/06, Pale Blue Ego <[EMAIL PROTECTED]> wrote: Bummer, this. --

[slim] Re: I've just called customer service - no way to get black faceplate separartely

2006-12-07 Thread Pale Blue Ego
Bummer, this. -- Pale Blue Ego Pale Blue Ego's Profile: http://forums.slimdevices.com/member.php?userid=110 View this thread: http://forums.slimdevices.com/showthread.php?t=30362 __

[slim] Re: I've just called customer service - no way to get black faceplate separartely

2006-12-07 Thread MeridianMan
Jez;160480 Wrote: > It opens the doors to support issues caused by Squeezeboxes being opened > (invalidating the warranty)...So we don't believe this would be the > right thing to encourage folks to do. Uhhh, Sean suggested last winter having the faceplate anodized (which I haven't done yet) htt

[slim] Re: I've just called customer service - no way to get black faceplate separartely

2006-12-07 Thread SteveT
Please Mr Slim...can I have a black face plate. Pretty please?? Pretty, pretty please ?? -- SteveT SteveT's Profile: http://forums.slimdevices.com/member.php?userid=7781 View this thread: http://forums.slimdevices.

[slim] Re: I've just called customer service - no way to get black faceplate separartely

2006-12-07 Thread bahnsah
Jez, I just replaced mine (silver for silver) cuz of the "falling off" problemit was really easy, and I can't believe I came anywhere close to damaging anything. I would love to be able to easily change (again ;-) .. ) to all black this time!! -- bahnsah ---

[slim] Re: I've just called customer service - no way to get black faceplate separartely

2006-12-07 Thread tf1216
I hate to beg but PLEASE offer these faceplates. I already modded my SB3 so you will not be getting a call from me that something went wrong while replacing the face. The new SB3 just looks so beautifully and stealthy. I have to have it. -- tf1216

[slim] Re: I've just called customer service - no way to get black faceplate separartely

2006-12-07 Thread Jez
We're glad you like the new look and we'll be watching over the coming weeks to see how it sells in comparison to the two other options. As regards 'upgrades' to existing Black/Silver units, it's something we are not in a postion to offer right now and to be honest it was never part of the gamepl

[slim] Re: I've just called customer service - no way to get black faceplate separartely

2006-12-07 Thread studley
2 too. d. -- studley studley's Profile: http://forums.slimdevices.com/member.php?userid=6441 View this thread: http://forums.slimdevices.com/showthread.php?t=30362 ___ discus

[slim] Re: I've just called customer service - no way to get black faceplate separartely

2006-12-07 Thread MeridianMan
Ditto - I'll take 2. -- MeridianMan MeridianMan's Profile: http://forums.slimdevices.com/member.php?userid=2894 View this thread: http://forums.slimdevices.com/showthread.php?t=30362 __

[slim] Re: I've just called customer service - no way to get black faceplate separartely

2006-12-06 Thread tf1216
Thank you for doing the dirty work sl789. I want a black faceplate for myself as well. -- tf1216 tf1216's Profile: http://forums.slimdevices.com/member.php?userid=6730 View this thread: http://forums.slimdevices.com/showt

[slim] Re: I've just called customer service - no way to get black faceplate separartely

2006-12-06 Thread Kyle
fred7;160236 Wrote: > I would buy at least three faceplates if they were available. I really > wanted all black. I think that someone had actually had theirs anodized > black in one of the threads a while back. Yes. Here's the thread: 'Black Faceplate' (http://forums.slimdevices.com/showthread

[slim] Re: I've just called customer service - no way to get black faceplate separartely

2006-12-06 Thread fred7
I would buy at least three faceplates if they were available. I really wanted all black. I think that someone had actually had theirs anodized black in one of the threads a while back. -- fred7 fred7's Profile: http://foru