Re: [Evergreen-general] SMS Messages Not Being Received
When Rogers and Fido went offline, I tracked down the company responsible to see if they were still in business. They were, but without giving too many details, informed me that the relationship with the carriers was severed in a way that was astoundingly negative, with no notice being given. (They didn't specify who was "at fault", nor did I ask.) In my experience, the (Canadian, at least) carriers did/do not care about or acknowledge spam sent through SMS gateways. The usual path down the yellow brick road is to hear from them "there's no such thing as an email to SMS gateway", then when shown that there is, "the email to SMS gateway is built into our systems and cannot be changed, disabled, or spam-controlled in any way", then things eventually progress to "I'll talk to the appropriate people to have them disable it for your accounts". I think this jarring drop of a service is par for course for our carriers, unfortunately. Paid services would seem to be the way to go for getting the most messages through to patrons, but it's probably long past time to start looking for alternatives to SMS. (It would surprise me if SMS is still common in ten years. Both handset/OS manufacturers and carriers have been trying to put SMS/MMS on the short end of the stick for at least the last ten years, and there is no corresponding push in the opposite direction, so that's where things are heading.) Integration with common instant messenger systems is an obvious replacement, but comes with its own set of problems (such as the data collection by the instant messenger system provider, which in many cases is also the handset/OS manufacturer (iMessage, and whatever they're calling Google Chat these days). I'm not too sure how that would fly under FOIPPA, PIPEDA, and related legislation. I don't know if the encrypted messenger services have enough market share to support specifically. Is there interest in putting together a working group to investigate ways forward? I would be happy to organise, at least initially. Thank you, Kev -- Kev Woolley (they/them) Gratefully acknowledging that I live and work in the unceded traditional territories of the Səl̓ílwətaɬ (Tsleil-Waututh) and Sḵwx̱wú7mesh Úxwumixw. From: Evergreen-general on behalf of Rogan Hamby via Evergreen-general Sent: 05 April 2024 11:41 To: Evergreen Discussion Group Cc: Rogan Hamby Subject: Re: [Evergreen-general] SMS Messages Not Being Received This is an ongoing trend I've been seeing with SMS Gateways. A charitable interpretation would be that they are doing it to prevent spam but regardless of motive it is certainly driving people to look at SMS services that don't rely on gateways. This has been a topic of conversation in the Koha community as well. This message originated from outside the M365 organisation. Please be careful with links, and don't trust messages you don't recognise. ___ Evergreen-general mailing list Evergreen-general@list.evergreen-ils.org http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
Re: [Evergreen-general] removal of vendor from paid support wiki page
Yeah, we want to be completely transparent about any maintenance of that information. Just to shed a bit of light on the maintenance we found a several vendors that did not have the required link on their pages and worked with them to fix that up so they never left the listing. However, after several weeks of no reply combined with the statement to a community member that they weren't offering Evergreen anymore we felt it was warranted to remove them. On Wed, Apr 10, 2024 at 8:52 AM Terran McCanna < tmcca...@georgialibraries.org> wrote: > Thank you, Rogan - I, for one, appreciate getting the notice here on the > list since I hadn't heard they'd stopped doing all Evergreen support. > > On Wed, Apr 10, 2024, 8:47 AM Rogan Hamby via Evergreen-general < > evergreen-general@list.evergreen-ils.org> wrote: > >> We are have been doing a review of the vendors on the paid support >> listing of the wiki : >> https://wiki.evergreen-ils.org/doku.php?id=faqs:evergreen_companies#catalyte_inc >> >> One vendor, Catalyte no longer offers Evergreen services and does not >> provide a link back to the Evergreen community web site, nor has responded >> to an email inquiry so they are being removed. This is being posted because >> we set as a procedure that the general list would be updated of any >> removals. >> >> >> Rogan Hamby (he/him/his), MLIS >> >> Data and Project Manager >> >> Equinox Open Library Initiative >> >> rogan.ha...@equinoxoli.org >> >> 1-770-709- x5570 >> >> www.equinoxOLI.org >> >> >> ___ >> Evergreen-general mailing list >> Evergreen-general@list.evergreen-ils.org >> http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general >> > ___ Evergreen-general mailing list Evergreen-general@list.evergreen-ils.org http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
Re: [Evergreen-general] removal of vendor from paid support wiki page
Thank you, Rogan - I, for one, appreciate getting the notice here on the list since I hadn't heard they'd stopped doing all Evergreen support. On Wed, Apr 10, 2024, 8:47 AM Rogan Hamby via Evergreen-general < evergreen-general@list.evergreen-ils.org> wrote: > We are have been doing a review of the vendors on the paid support listing > of the wiki : > https://wiki.evergreen-ils.org/doku.php?id=faqs:evergreen_companies#catalyte_inc > > One vendor, Catalyte no longer offers Evergreen services and does not > provide a link back to the Evergreen community web site, nor has responded > to an email inquiry so they are being removed. This is being posted because > we set as a procedure that the general list would be updated of any > removals. > > > Rogan Hamby (he/him/his), MLIS > > Data and Project Manager > > Equinox Open Library Initiative > > rogan.ha...@equinoxoli.org > > 1-770-709- x5570 > > www.equinoxOLI.org > > > ___ > Evergreen-general mailing list > Evergreen-general@list.evergreen-ils.org > http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general > ___ Evergreen-general mailing list Evergreen-general@list.evergreen-ils.org http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
Re: [Evergreen-general] removal of vendor from paid support wiki page
Thank you for this information Rogan. Joan On Wed, Apr 10, 2024 at 8:47 AM Rogan Hamby via Evergreen-general < evergreen-general@list.evergreen-ils.org> wrote: > We are have been doing a review of the vendors on the paid support listing > of the wiki : > https://wiki.evergreen-ils.org/doku.php?id=faqs:evergreen_companies#catalyte_inc > > One vendor, Catalyte no longer offers Evergreen services and does not > provide a link back to the Evergreen community web site, nor has responded > to an email inquiry so they are being removed. This is being posted because > we set as a procedure that the general list would be updated of any > removals. > > > Rogan Hamby (he/him/his), MLIS > > Data and Project Manager > > Equinox Open Library Initiative > > rogan.ha...@equinoxoli.org > > 1-770-709- x5570 > > www.equinoxOLI.org > > > ___ > Evergreen-general mailing list > Evergreen-general@list.evergreen-ils.org > http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general > -- Joan Kranich (she/her/hers) Library Applications Manager, C/W MARS, Inc. -- [image: icon] jkran...@cwmars.org | [image: icon]www.cwmars.org [image: icon] 508-755-3323 x 1 ___ Evergreen-general mailing list Evergreen-general@list.evergreen-ils.org http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general
[Evergreen-general] removal of vendor from paid support wiki page
We are have been doing a review of the vendors on the paid support listing of the wiki : https://wiki.evergreen-ils.org/doku.php?id=faqs:evergreen_companies#catalyte_inc One vendor, Catalyte no longer offers Evergreen services and does not provide a link back to the Evergreen community web site, nor has responded to an email inquiry so they are being removed. This is being posted because we set as a procedure that the general list would be updated of any removals. Rogan Hamby (he/him/his), MLIS Data and Project Manager Equinox Open Library Initiative rogan.ha...@equinoxoli.org 1-770-709- x5570 www.equinoxOLI.org ___ Evergreen-general mailing list Evergreen-general@list.evergreen-ils.org http://list.evergreen-ils.org/cgi-bin/mailman/listinfo/evergreen-general