A Challenge responded to - Review of Achieving Process Profitabi lity

I received and read this book (closer to a booklet than a book) Friday. The author does a fairly good job of translating some basic TQM principles as they relate to IT. The book is an easy read but could have used more real world scenarios to emphasize certain points. As far as the philosophy of

Re: A Challenge responded to - Review of Achieving Process Profitabi lity

Mr. Schwartz, Thank-you for reading Achieving Process Profitability and giving it a fair and honest review both here and on Amazon.com. I hope that you enjoyed it. I agree that Achieving Process Profitability does not touch on information or infrastructure. I intentionally left these out in